Please help me with order Pinebook Pro - I got an expired code from pine64
#1
I got a coupon, but I don't know how to order a pinebook Pro. When I enter a coupon in my cart it says it has expired. I received the coupon today and will expire today. The email is written: Upon checkout, you must use the same email address which you registered with on the PINE64 Forum; but I don't know where to put my email.

Thanks for help

Specification:

I got a coupon 24.8.2019 at 02:41am (European timezone) and in email was written: Expiry Date : 2019-08-24.

Why didn't they send me the code before it expired Do they have a problem with time zones?

Do I get a replacement code for their error?


Thanks for help


Attached Files
.png   Screenshot_2019-08-24 Cart – PINE Store.png (Size: 33.43 KB / Downloads: 519)
#2
My coupon was rejected too because it had "expired". It was set to expire on 24 August, and I tried to place the order at 8:40am on 24 August (European timezone). Very frustrating and disappointing.
#3
(08-24-2019, 06:35 AM)c6Q$! Wrote: My coupon was rejected too because it had "expired". It was set to expire on 24 August, and I tried to place the order at 8:40am on 24 August (European timezone). Very frustrating and disappointing.

That's very disappointing. Do you mind sharing the coupon code - I am in the US and will see if it works.
#4
I'm holding onto the code for the time being in the hope that the sales team can investigate why it's not working. I hope I will still be able to use it.
#5
(08-24-2019, 06:35 AM)c6Q$! Wrote: My coupon was rejected too because it had "expired". It was set to expire on 24 August, and I tried to place the order at 8:40am on 24 August (European timezone). Very frustrating and disappointing.

I have the exact same issue. My coupon had an expiry date of 2019-08-24 so I thought I would be able to order one this morning CET but it said it was expired. I think it would have been clearer if it had an "expiry deadline" in UTC.
#6
My code expired too. I was away and didn't see it in time.
:-(
#7
For anyone who had their coupon expire too early, Email sales@pine64.org from the email address you are registered on the forum with.
Community administrator and sysadmin for PINE64
(Translation: If something breaks on the website, forum, or chat network, I'm a good person to yell at about it)

#8
Coupon was reissued this morning. Order successfully placed. I hope I still get the 128Gb eMMC module upgrade. There were only 1500 of these, and I hope that the problems with the coupon code do not mean that I have become customer number 1501 Sad

Thanks for sorting out the coupon code problem.
#9
(08-26-2019, 03:01 AM)c6Q$! Wrote: Coupon was reissued this morning. Order successfully placed. I hope I still get the 128Gb eMMC module upgrade. There were only 1500 of these, and I hope that the problems with the coupon code do not mean that I have become customer number 1501 Sad

Thanks for sorting out the coupon code problem.

If you are ordering with a coupon, you are getting the 128GB version. Smile
Community administrator and sysadmin for PINE64
(Translation: If something breaks on the website, forum, or chat network, I'm a good person to yell at about it)

#10
(08-25-2019, 09:12 AM)fire219 Wrote: For anyone who had their coupon expire too early, Email sales@pine64.org from the email address you are registered on the forum with.

Thank you very much!


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