The Pinebook Pro Preorder System!
(12-28-2019, 04:29 PM)rossk Wrote:
(12-28-2019, 04:01 PM)Jeremiah Cornelius Wrote: ORDER FROM NOVEMBER: ADVICE?

Hello, I ordered my ANSI PineBook Pro from the USA on November 9th.
I received a transaction notification from PayPal, verifying payment of US $254.99 to Syabas Technology Hong Kong, Limited, but have no subsequent order notification or acknowledgement by Pine.

Later, I separately ordered several accessories, like the NMVe adaptor, etc., and received prompt notice of order placement, and shipping notification, etc.

Is this normal? How do I assure that my PBP order is correctly received by Pine, and that I have prioritization in delivery queue for early November?

Any and all advice and assistance is welcome and appreciated.

Thanks!

When I ordered mine, (ANSI, December 3rd), I got the paypal receipt and an separate email from sales@pine64.org with my order number.

Thanks. I can confirm, I received no order number or other confirmation from Pine, just a PayPal transaction ID.
— Jeremiah Cornelius
"Be the first person not to do some­thing, that no one has thought of not doing before’’
— Brian Eno, "Oblique Strategies"
(12-28-2019, 06:01 PM)Jeremiah Cornelius Wrote:
(12-28-2019, 04:29 PM)rossk Wrote:
(12-28-2019, 04:01 PM)Jeremiah Cornelius Wrote: ORDER FROM NOVEMBER: ADVICE?

Hello, I ordered my ANSI PineBook Pro from the USA on November 9th.
I received a transaction notification from PayPal, verifying payment of US $254.99 to Syabas Technology Hong Kong, Limited, but have no subsequent order notification or acknowledgement by Pine.

Later, I separately ordered several accessories, like the NMVe adaptor, etc., and received prompt notice of order placement, and shipping notification, etc.

Is this normal? How do I assure that my PBP order is correctly received by Pine, and that I have prioritization in delivery queue for early November?

Any and all advice and assistance is welcome and appreciated.

Thanks!

When I ordered mine, (ANSI, December 3rd), I got the paypal receipt and an separate email from sales@pine64.org with my order number.

Thanks. I can confirm, I received no order number or other confirmation from Pine, just a PayPal transaction ID.

The good folks at Sales@pine64.org solved this and provided me an invoice number. Mine never made email, somehow.

Thanks to all!
— Jeremiah Cornelius
"Be the first person not to do some­thing, that no one has thought of not doing before’’
— Brian Eno, "Oblique Strategies"
(12-28-2019, 10:35 PM)Jeremiah Cornelius Wrote:
(12-28-2019, 06:01 PM)Jeremiah Cornelius Wrote:
(12-28-2019, 04:29 PM)rossk Wrote:
(12-28-2019, 04:01 PM)Jeremiah Cornelius Wrote: ORDER FROM NOVEMBER: ADVICE?

Hello, I ordered my ANSI PineBook Pro from the USA on November 9th.
I received a transaction notification from PayPal, verifying payment of US $254.99 to Syabas Technology Hong Kong, Limited, but have no subsequent order notification or acknowledgement by Pine.

Later, I separately ordered several accessories, like the NMVe adaptor, etc., and received prompt notice of order placement, and shipping notification, etc.

Is this normal? How do I assure that my PBP order is correctly received by Pine, and that I have prioritization in delivery queue for early November?

Any and all advice and assistance is welcome and appreciated.

Thanks!

When I ordered mine, (ANSI, December 3rd), I got the paypal receipt and an separate email from sales@pine64.org with my order number.

Thanks. I can confirm, I received no order number or other confirmation from Pine, just a PayPal transaction ID.

The good folks at Sales@pine64.org solved this and provided me an invoice number. Mine never made email, somehow.

Thanks to all!
**
   I think the difference is the accessories are 'in stock' so they will be shipped soon, that is why those have
'shipping information'.
   While the PBP  is at another location (perhaps the assembly plant ? )

  When they dropped off my previous PBP at the DHL originating shipping point in Hong Kong,
      I received a shipping notice (text) from DHL.

  The accessories are shipped via normal post, so those could take a while as most items from China
   Do take a while,  (sometimes annoyingly long...)

  While it may still be dangerous for deliveries going into Hong Kong with the civil unrest there,
     but once the items do reach the DHL shipping point, they seem to travel very,
      very quickly from there,  to their destinations.

  AND while you are notified via email for your accessories,
         DHL will likely send you a text message to your listed phone number.

   >    "This has been my experience so far with the Pine Store".

      >  I am in the USA,  but I think it is simuliar with most locations Globally

**
I Do NOT know what happens if you gave them a landline phone number ?
As most landlines do not accept text...
But, I did receive step by step texts from DHL as my PBP got closer.
** First DHL text (from Hong Kong) was on a Thursday morning, it was delivered Friday at 4pm **
      LINUX = CHOICES
         **BCnAZ**
               Idea
   Donate to $upport
your favorite OS Team
Perhaps a reminder that accessories may be "in stock", while Pinebook Pro laptops are currently all "pre-orders, then build". Meaning the laptops are not yet normal products. Pine64 collects a bunch of pre-orders and when they feel they have enough pre-orders, they make the build request.
--
Arwen Evenstar
Princess of Rivendale
(12-28-2019, 10:35 PM)Jeremiah Cornelius Wrote:
(12-28-2019, 06:01 PM)Jeremiah Cornelius Wrote:
(12-28-2019, 04:29 PM)rossk Wrote:
(12-28-2019, 04:01 PM)Jeremiah Cornelius Wrote: ORDER FROM NOVEMBER: ADVICE?

Hello, I ordered my ANSI PineBook Pro from the USA on November 9th.
I received a transaction notification from PayPal, verifying payment of US $254.99 to Syabas Technology Hong Kong, Limited, but have no subsequent order notification or acknowledgement by Pine.

Later, I separately ordered several accessories, like the NMVe adaptor, etc., and received prompt notice of order placement, and shipping notification, etc.

Is this normal? How do I assure that my PBP order is correctly received by Pine, and that I have prioritization in delivery queue for early November?

Any and all advice and assistance is welcome and appreciated.

Thanks!

When I ordered mine, (ANSI, December 3rd), I got the paypal receipt and an separate email from sales@pine64.org with my order number.

Thanks. I can confirm, I received no order number or other confirmation from Pine, just a PayPal transaction ID.

The good folks at Sales@pine64.org solved this and provided me an invoice number. Mine never made email, somehow.

Thanks to all!

(December 31, 2019)
**
    I just received an email from the Pine Team :

     My ANSI Pinebook Pro is :

                                   "scheduled to ship in 10 days, then 2 to 5 days for DHL to deliver"

      So the ANSI keyboard Pinebook Pro's are soon to be shipped  !

                                          Smile
      LINUX = CHOICES
         **BCnAZ**
               Idea
   Donate to $upport
your favorite OS Team
Quote:**
    I just received an email from the Pine Team :

     My ANSI Pinebook Pro is :

                                   "scheduled to ship in 10 days, then 2 to 5 days for DHL to deliver"

      So the ANSI keyboard Pinebook Pro's are soon to be shipped  !

                                          :)

I ordered an ANSI variant on the 25th of December, so hopefully I made the shipping window and will be receiving an email with shipping info soon myself!

Will update once I’ve received mine (assuming it ships relatively soon)
I ordered mine the day this sales session opened in November.
So that could possibly make some difference.
BUT, they are trying their Best to get them all shipped before the Chinese New Year starts.
      LINUX = CHOICES
         **BCnAZ**
               Idea
   Donate to $upport
your favorite OS Team
(12-31-2019, 12:03 PM)bcnaz Wrote: I ordered mine the day this sales session opened in November.
So that could possibly make some difference.
 BUT,  they are trying their Best to get them all shipped before the Chinese New Year starts.
Yes, I ordered mine Nov 9. No letter yet. Fingers crossed.
— Jeremiah Cornelius
"Be the first person not to do some­thing, that no one has thought of not doing before’’
— Brian Eno, "Oblique Strategies"
(12-28-2019, 06:01 PM)Jeremiah Cornelius Wrote:
(12-28-2019, 04:29 PM)rossk Wrote:
(12-28-2019, 04:01 PM)Jeremiah Cornelius Wrote: ORDER FROM NOVEMBER: ADVICE?

Hello, I ordered my ANSI PineBook Pro from the USA on November 9th.
I received a transaction notification from PayPal, verifying payment of US $254.99 to Syabas Technology Hong Kong, Limited, but have no subsequent order notification or acknowledgement by Pine.

Later, I separately ordered several accessories, like the NMVe adaptor, etc., and received prompt notice of order placement, and shipping notification, etc.

Is this normal? How do I assure that my PBP order is correctly received by Pine, and that I have prioritization in delivery queue for early November?

Any and all advice and assistance is welcome and appreciated.

Thanks!

When I ordered mine, (ANSI, December 3rd), I got the paypal receipt and an separate email from sales@pine64.org with my order number.

Thanks. I can confirm, I received no order number or other confirmation from Pine, just a PayPal transaction ID.

For what it's worth, I didn't receive any notification for 6 weeks until today when I received an email from the shipper. Be patient: it will come.
(05-26-2020, 11:31 AM)yurievitch Wrote:
(12-28-2019, 06:01 PM)Jeremiah Cornelius Wrote:
(12-28-2019, 04:29 PM)rossk Wrote:
(12-28-2019, 04:01 PM)Jeremiah Cornelius Wrote: ORDER FROM NOVEMBER: ADVICE?

Hello, I ordered my ANSI PineBook Pro from the USA on November 9th.
I received a transaction notification from PayPal, verifying payment of US $254.99 to Syabas Technology Hong Kong, Limited, but have no subsequent order notification or acknowledgement by Pine.

Later, I separately ordered several accessories, like the NMVe adaptor, etc., and received prompt notice of order placement, and shipping notification, etc.

Is this normal? How do I assure that my PBP order is correctly received by Pine, and that I have prioritization in delivery queue for early November?

Any and all advice and assistance is welcome and appreciated.

Thanks!

When I ordered mine, (ANSI, December 3rd), I got the paypal receipt and an separate email from sales@pine64.org with my order number.

Thanks. I can confirm, I received no order number or other confirmation from Pine, just a PayPal transaction ID.

For what it's worth, I didn't receive any notification for 6 weeks until today when I received an email from the shipper. Be patient: it will come.

Thanks! This is pretty old. I received it in late January! And I have a second one, ISO!
— Jeremiah Cornelius
"Be the first person not to do some­thing, that no one has thought of not doing before’’
— Brian Eno, "Oblique Strategies"


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