July Community Update discussion

[gizmuth]

Will there be an option for brave heart and ubuntu touch community edition customers to upgrade to the new/fixed pcb and get the extra gb of ram and storage?

[bcnaz]

Surely they will offer a 1.2a main board  in the store  . . .   eventually.
    But it is not totally clear to me about the difference in the Convergence Package option ?

It appears to me,  the larger 32gb eMMC and 3gb of ram is only on the upgraded "option"  ?

Looks to me :
If you order the standard PostmarketOS Community Edition phone it will come with the 16gb eMMC and 2gb of ram.

Next question :  What about the version of main board, are the standard and Convergence Package Editions both 1.2a  ?

A little clarification would be nice.

Thanks,  BC

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PS

I went ahead and spent the extra $50,  I think it is well worth the cost.

[rocket2nfinity]

Will the replacement switches for the braveheart/UbportsCE PCB be stocked in the store? If not, then do you have a recommended parts supplier?

[Luke]

@Jazzband Lets get one things straight, just because there were more issues with the first sub-batch of PBPs doesn't mean that all, not most and not even 'many' were somehow faulty. All it means is that due to poorly executed QA by the factory there were more units with issues shipped. To my knowledge - and I am not support (thankfully) so I don't have complete insight - all those who filed issues were provided support.
Also, your comment was not deleted but went to spam for whatever reason (together with surprisingly many other comments). Should be up now.

@daniel there is shipping to the US. We just changed how we ship to the EU. Just trying out new new things for EU, rest of the world shouldn't be affected except India and Russia.

@naruciakk I ran out of time to write about the PineTab. I know production is under-way right now as production keeps asking me about a 'getting started guide' which needs to be finished this week. I'll find out the status of the Tab this week and perhaps make a post in 'news' section.

@samworm The UBports campaign has been closed, money to UBports Foundation has been donated, paperwork complete - there is no way to cancel.

@gizmuth No need to upgrade - we'll help with getting your 1.1 or 1.2 fixed. Regardless, answering your question head-on, you eventually will be able to purchase the 1.2a board from the Spare Parts section on the store.

@rocket2nfinity Working on this - stay tuned. I'll have news soon.

[roel]

@Luke

Or there plans to make a similar "convergence" edition for the PineTab?

[Luke]

@Luke

Or there plans to make a similar "convergence" edition for the PineTab?

Arguably ... it already is convergent. Real convergence too I might add.

[roel]

@Luke

Or there plans to make a similar "convergence" edition for the PineTab?

Arguably ... it already is convergent. Real convergence too I might add.

I was more thinking about the hardware site:  the 3GB ram upgrade, the usb-C port and the usb-c adapter.

[Jazzband]

@Jazzband Lets get one things straight, just because there were more issues with the first sub-batch of PBPs doesn't mean that all, not most and not even 'many' were somehow faulty. All it means is that due to poorly executed QA by the factory there were more units with issues shipped. To my knowledge - and I am not support (thankfully) so I don't have complete insight - all those who filed issues were provided support.
Also, your comment was not deleted but went to spam for whatever reason (together with surprisingly many other comments). Should be up now.

@Luke Wonderful, then I see no reason for you to avoid answering my questions about the number of reports vs the number of resolved tickets. Besides, didn't you promise to share this data in the other thread? I'll even leave a link and quote it here for your convenience:

If it truly matters to you and others, then I'll be happy to share the numbers when everything is done and dusted; my impression is that there were 2-3x more issues reported by users in the first sub-batch than usually.

Next, you haven't answered this question:

What is being done to prevent the same issues from cropping up again in the next batch of PBPs?

You are already planning your next production run for PBPs in August. But have you identified the root causes of all of the issues reported? How are you going to prevent these issues from cropping up again in the next batch?



Finally, you're saying that

all those who filed issues were provided support

As of this moment, my support ticket is 39 days old, and it's still not resolved. Is this how you're "providing support"?

In fact, it took you this long just to ask me to ship the faulty part of the laptop somewhere "for testing". Mind you, there's not a word on how long this "testing" is going to take. Given your current track record, I'd expect another month or so before I could really say you've actually provided me some kind of "support". Besides, to me, "testing" sounds like you still don't know for sure what's wrong with my PBP and a bunch of other laptops with similar symptoms. Yet here you are, already planning to sell more PBPs.

[rescbr]

@Luke is standard shipping (either Asendia or EMS) available to Brazil?
When checking out there's only DHL available.

Thanks!

[Luke]

@Jazzband Lets get one things straight, just because there were more issues with the first sub-batch of PBPs doesn't mean that all, not most and not even 'many' were somehow faulty. All it means is that due to poorly executed QA by the factory there were more units with issues shipped. To my knowledge - and I am not support (thankfully) so I don't have complete insight - all those who filed issues were provided support.
Also, your comment was not deleted but went to spam for whatever reason (together with surprisingly many other comments). Should be up now.

@Luke Wonderful, then I see no reason for you to avoid answering my questions about the number of reports vs the number of resolved tickets. Besides, didn't you promise to share this data in the other thread? I'll even leave a link and quote it here for your convenience:

If it truly matters to you and others, then I'll be happy to share the numbers when everything is done and dusted; my impression is that there were 2-3x more issues reported by users in the first sub-batch than usually.

Next, you haven't answered this question:

What is being done to prevent the same issues from cropping up again in the next batch of PBPs?

You are already planning your next production run for PBPs in August. But have you identified the root causes of all of the issues reported? How are you going to prevent these issues from cropping up again in the next batch?


Finally, you're saying that

all those who filed issues were provided support

As of this moment, my support ticket is 39 days old, and it's still not resolved. Is this how you're "providing support"?

In fact, it took you this long just to ask me to ship the faulty part of the laptop somewhere "for testing". Mind you, there's not a word on how long this "testing" is going to take. Given your current track record, I'd expect another month or so before I could really say you've actually provided me some kind of "support". Besides, to me, "testing" sounds like you still don't know for sure what's wrong with my PBP and a bunch of other laptops with similar symptoms. Yet here you are, already planning to sell more PBPs.

• I'll post the reported issue rate for the first sub-batch of PBPs when I get the numbers. I already requested this data, but because of the situation with shipping of the PinePhone I haven't received a response from support re. the figures.
  
• I think that my post made it clear what we're doing for the next batch of PBPs, but let me reiterate for the record that we have changed the factory we work with. This is because the previous factory betrayed our trust. Besides, as I've already explained, the only reason this situation occurred was because we couldn't perform independent QA (which are always done) during the pandemic. The team unpacked and performed independent QA after the initial problem reports, hence there were no unusual reports on the remaining sub-batches from the previous factory.
  
• As for planning future batches ... yes, of course, as majority of users have had a great experience with the PBP ever since it began shipping ~1 year ago.
  
• Lastly, if I understood correctly, you have been serviced / helped out - just not at the pace you expected. Is this correct? Well, swift operation is not something we can guarantee under heavy workload unfortunately. Simply put, there are limitations to our capacity.