Lost Board?
#11
(05-17-2016, 10:17 PM)tllim Wrote:
(05-17-2016, 05:10 PM)vsz85 Wrote:
(05-17-2016, 05:06 PM)Luke Wrote:
(05-16-2016, 12:37 PM)vsz85 Wrote: Mine was stated to be shipped late march. And still no delivery up until now (almost 2 months). I'm starting to believe it is a fake tracking number. Complete waste of money. Is there anyway asking for a refund?

When you enter the number into the tracking system - what does it say?
 The last entry was:
Apr 01, 2016
10:11 am
【 Shenzhen (China)互换局】Export customs clearedChina Post
There are 30+ cases of fail delivery or stuck soemwhere on shipping process. We currently work with shipping facility to clear up case by case. Please PM me your KS/Backerkit order number, I will follow up with shipping facility.
sent you the details. hope you can follow up with the shipping facility.
#12
(05-17-2016, 04:46 PM)rayzr8 Wrote:
(05-16-2016, 12:37 PM)vsz85 Wrote: Mine was stated to be shipped late march. And still no delivery up until now (almost 2 months). I'm starting to believe it is a fake tracking number. Complete waste of money. Is there anyway asking for a refund?
I would actually be interested in this. I have ordered things from China over the years and have never had a lost package. Very convenient for them and what gets me is that they do not answer to emails. I know it's a small company but would it kill them to hire some temps to make things right for backers.

Sorry that your email was not answered by KS team. Please PM me your KS/backerkit order number, I will ask shipping facility to check.
#13
(05-18-2016, 03:09 AM)vsz85 Wrote:
(05-17-2016, 10:17 PM)tllim Wrote:
(05-17-2016, 05:10 PM)vsz85 Wrote:
(05-17-2016, 05:06 PM)Luke Wrote:
(05-16-2016, 12:37 PM)vsz85 Wrote: Mine was stated to be shipped late march. And still no delivery up until now (almost 2 months). I'm starting to believe it is a fake tracking number. Complete waste of money. Is there anyway asking for a refund?

When you enter the number into the tracking system - what does it say?
 The last entry was:
Apr 01, 2016
10:11 am
【 Shenzhen (China)互换局】Export customs clearedChina Post
There are 30+ cases of fail delivery or stuck soemwhere on shipping process. We currently work with shipping facility to clear up case by case. Please PM me your KS/Backerkit order number, I will follow up with shipping facility.
sent you the details. hope you can follow up with the shipping facility.

noted.
#14
(05-18-2016, 09:06 AM)tllim Wrote:
(05-18-2016, 03:09 AM)vsz85 Wrote:
(05-17-2016, 10:17 PM)tllim Wrote:
(05-17-2016, 05:10 PM)vsz85 Wrote:
(05-17-2016, 05:06 PM)Luke Wrote: When you enter the number into the tracking system - what does it say?
 The last entry was:
Apr 01, 2016
10:11 am
【 Shenzhen (China)互换局】Export customs clearedChina Post
There are 30+ cases of fail delivery or stuck soemwhere on shipping process. We currently work with shipping facility to clear up case by case. Please PM me your KS/Backerkit order number, I will follow up with shipping facility.
sent you the details. hope you can follow up with the shipping facility.

noted.


TL, I had sent (PM) you my tracking # last week and haven't heard back anything. I have the same issue as this. My board has been out since Apr 14th and I haven't received anything yet. Please see if you can check on my order as well.
#15
(05-20-2016, 11:09 AM)ViperVi Wrote:
(05-18-2016, 09:06 AM)tllim Wrote:
(05-18-2016, 03:09 AM)vsz85 Wrote:
(05-17-2016, 10:17 PM)tllim Wrote:
(05-17-2016, 05:10 PM)vsz85 Wrote:  The last entry was:
Apr 01, 2016
10:11 am
【 Shenzhen (China)互换局】Export customs clearedChina Post
There are 30+ cases of fail delivery or stuck soemwhere on shipping process. We currently work with shipping facility to clear up case by case. Please PM me your KS/Backerkit order number, I will follow up with shipping facility.
sent you the details. hope you can follow up with the shipping facility.

noted.


TL, I had sent (PM) you my tracking # last week and haven't heard back anything. I have the same issue as this. My board has been out since Apr 14th and I haven't received anything yet. Please see if you can check on my order as well.

I have received your PM and already pass your info to KS team and shipping facility.
#16
(05-20-2016, 11:12 AM)tllim Wrote:
(05-20-2016, 11:09 AM)ViperVi Wrote:
(05-18-2016, 09:06 AM)tllim Wrote:
(05-18-2016, 03:09 AM)vsz85 Wrote:
(05-17-2016, 10:17 PM)tllim Wrote: There are 30+ cases of fail delivery or stuck soemwhere on shipping process. We currently work with shipping facility to clear up case by case. Please PM me your KS/Backerkit order number, I will follow up with shipping facility.
sent you the details. hope you can follow up with the shipping facility.

noted.


TL, I had sent (PM) you my tracking # last week and haven't heard back anything. I have the same issue as this. My board has been out since Apr 14th and I haven't received anything yet. Please see if you can check on my order as well.

I have received your PM and already pass your info to KS team and shipping facility.

Thanks TL. Looking forward to some update soon.
#17
(05-20-2016, 11:12 AM)tllim Wrote:
(05-20-2016, 11:09 AM)ViperVi Wrote:
(05-18-2016, 09:06 AM)tllim Wrote:
(05-18-2016, 03:09 AM)vsz85 Wrote:
(05-17-2016, 10:17 PM)tllim Wrote: There are 30+ cases of fail delivery or stuck soemwhere on shipping process. We currently work with shipping facility to clear up case by case. Please PM me your KS/Backerkit order number, I will follow up with shipping facility.
sent you the details. hope you can follow up with the shipping facility.

noted.


TL, I had sent (PM) you my tracking # last week and haven't heard back anything. I have the same issue as this. My board has been out since Apr 14th and I haven't received anything yet. Please see if you can check on my order as well.

I have received your PM and already pass your info to KS team and shipping facility.

Hi TL,
I haven't heard back from you or the support@pine email.
neither have I receieved my PINEs. Please check and advise on the status.
#18
Hi TL,

Is there any update on my pledge. I'm an early Feb backer and haven't received anything here yet.
The package shows it was shipped on April 14th, but nothing here.

PINE support email has also not responded to any of my emails yet. This is getting beyond frustrating.
#19
(05-31-2016, 11:36 AM)ViperVi Wrote: Hi TL,

Is there any update on my pledge. I'm an early Feb backer and haven't received anything here yet.
The package shows it was shipped on April 14th, but nothing here.

PINE support email has also not responded to any of my emails yet. This is getting beyond frustrating.

I have received your PM on May 9th on the tracking number. If possible, PM me again and this time please provide your KS order number, name, address, and phone number (for shipping purpose) so that I can easily follow up.
#20
Thanks TL,

I don't have an order #. I have PMed you my backer #, tracking # and other details.
Please advise on the status.


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