Well, I should probably mention that they got back to me and permitted a refund so that I could place another order.
Thanks, Pine team.
Edit:
Saw that this thread was linked to from elsewhere. I ought to add some clarification to my situation:
- BEFORE first batch order cutoff, I placed original order.
- AFTER cutoff, I inquired about canceling and re-ordering with DHL shipping (and FORGOT TO ASK about whether I can keep my place in first batch dispatch).
I did write a note in the Special Instructions form on the new order that my original order was placed before the cutoff for what it's worth, but I otherwise just left it at that.
Thanks, Pine team.
Edit:
Saw that this thread was linked to from elsewhere. I ought to add some clarification to my situation:
- BEFORE first batch order cutoff, I placed original order.
- AFTER cutoff, I inquired about canceling and re-ordering with DHL shipping (and FORGOT TO ASK about whether I can keep my place in first batch dispatch).
I did write a note in the Special Instructions form on the new order that my original order was placed before the cutoff for what it's worth, but I otherwise just left it at that.
