Shipping estimate
#1
Hi, I ordered a Pinephone on July 23 and I was wondering when I would receive tracking or an estimate on how long it takes to arrive. I've ordered one before from you guys but i forget how long the process takes.

The reason i ask is because I received a text from what I perceive as spam because it claimed to be associated with DHL but the link it gave me was from a weird website that did not include dhl.com, and it was also created less than 24's since it was sent. 

Anyway's any input is appreciated.
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#2
it is complicated, wait and it will arrive, you will probably receive an sms with a link telling you to choose a delivery point
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#3
DHL cooperates with local agents who partner with any kind of local stores to make delivery points in every neighbourhood, open the link in the SMS to select your point and then you will be texted again when you parcel arrives
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#4
(08-01-2021, 01:15 AM)mouffa Wrote: it is complicated, wait and it will arrive, you will probably receive an sms with a link telling you to choose a delivery point

I actually ordered mine on the exact same day, can you be a little more specific? I know you say it's complicated, but honestly, the more detail for how this process works, the more peace of mind I think myself, and OP would have.
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#5
What should i do if i deleted the text lol. I lookes at other peoples experience, and it seemed like they usually got it in about a week. Which for me its been about two weeks. How long should i wait? Or how would i reach out as i never recieved a tracking number.

I just made a ticket on the website. Ill keep updated what happens, but im sure it will be fine Smile
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#6
(08-01-2021, 01:41 PM)unrealb2 Wrote: What should i do if i deleted the text lol. I lookes at other peoples experience, and it seemed like they usually got it in about a week. Which for me its been about two weeks. How long should i wait? Or how would i reach out as i never recieved a tracking number.

I just made a ticket on the website. Ill keep updated what happens, but im sure it will be fine Smile

What text?
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#7
You should get an email from the Pine Store with a tracking number once your order ships.
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#8
the delivery time can not be estimated now with the scamdemic, it is natural to receive non-DHL notifications, the shipment is complicated because it comes from Hong Kong but the company is based in Poland, if you deleted the SMS use the tracking ID from the email and ask DHL or search on their website to know who to contact next, you will probably receive another SMS but now you have to act quickly to avoid any further complications
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#9
(08-01-2021, 12:42 AM)unrealb2 Wrote: Hi, I ordered a Pinephone on July 23 and I was wondering when I would receive tracking or an estimate on how long it takes to arrive. I've ordered one before from you guys but i forget how long the process takes.

The reason i ask is because I received a text from what I perceive as spam because it claimed to be associated with DHL but the link it gave me was from a weird website that did not include dhl.com, and it was also created less than 24's since it was sent. 

Anyway's any input is appreciated.

Most of the time,  with some exceptions, the amount of time it takes to get from Hong Kong to your place on the planet can be predicted.
  But Pine phones are usually  "Pre-Ordered"  meaning they get built after there are enough orders.

First you get the email that they received your order.
 Then the uncertain wait...

Finally,  you get an email from Pine64,  and a sms text from DHL that your phone has shipped.
 When you get the shipping notice the wait is almost over  ( Most of the time, some exceptions ).

When they started accepting orders for the Post Market Convergent phones, I was at the front of the line within minutes of when sales opened I had my order in.

 Then when they mentioned they were about sold out about 6-8 weeks later (I think), 
      I put in a second order.

 Approximately 2 weeks later, both phones arrived at the same time.

  The phones arrived at my door about 24-30 hours after DHL sent me a text, 
        That they had picked up my packages in Hong Kong.
---

 A short time later they posted on the forum they had a few "Left-Overs in stock".....
  I was so happy with the ones I had,  I could not resist,  and I ordered a third PMOS phone,
  That one shipped pretty quick, I don't remember exactly. 
          but the  'in transit time'  was very short again.

NOTE :  I'm not rich, ...   I did share some of these with my kids.

The time from when you order,   until the time they ship them,  can vary a lot...!

NO,  They do not send emails  'estimating shipment dates'.
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#10
(08-02-2021, 12:13 PM)KNERD Wrote: You should get an email from the Pine Store with a tracking number once your order ships.

This is what the pine team said. I should be getting a email soon and it will have a tracking number.
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