DHL delivered Pinebook with broken screen please help.

[MarkHaysHarris777]

Hi everyone. DHL delivered my pinebook with a cracked lcd screen and the abs case that the Pinebook was in was in bits and pieces. I have been trying to contact Pine64 for 10 days now with no luck I have submitted 2 help tickets and have sent the 3 emails but no response. I also contacted DHL about this and they said a damage claim must be made but I can't make a claim since I'm not the shipping customer they said only syabas technology can make the claim. So here's my problem everyone I don't know what to do now I'm pretty much stuck with a 130 dollar paperweight I don't know if any of you have experience this same issue and what can be done in this case. I was super excited for my Pinebook been waiting with anticipation since 2016 but now this is just saddening. And Pine64 please ship these laptops in better packaging a flimsy abs case and a envelope is not enough protection for the way DHL is treating these packages.

Sorry to know on the shipment damage and we commit to take the full responsibility. Please advise on your support ticket and we will look into to resolved your case. Please post the damage photos that this help use to deal with DHL.

... TL

My support tickets are

#1372
#1309

Thanks

thank you.