Orange light won't boot>>>PineBook Pro

[user1gokou]

I get a new Pinebook Pro like a month ago run ok, then after did the first update, all seem ok, turn it off. The next day when I turn it on the orange light never turns green and a black screen there, won't do anything. What to do send it back and ask for my money or do Pine64 have any kind of customer technical support for these types of issues. I ask because I can't find anything to help me fix this issue. The only support to be found will be of course sales support. Please get back to me thank you!