Good evening,
thank you for reading the whole post before answering.

To start off, i put a lot of time into working everything out, but it seems like, pine64 is not interested in helping me at all.

I was one of the people that ordered a Pinephone PMOS Convergence Edition. On arrival i saw that the display was broken, but have not received an answer for my ticket, which i immediately opened after noticing that. To fix that, i decided to open a paypal dispute, which finally led to an answer. Well, i was offered to receive a replacement display, which i received weeks later.
There was a problem with it though: The image quality was fine, but the touchscreen didn't work. Well, so i wrote to the support again and (of course) didn't receive an answer again. I reacted to that opening a thread on the forums. I was suggested to contact tllim, which i did. I got one answer in my tickets, then it got quiet again. Of course i tried to contact tllim again, who told me to solve that with the support. After that i haven't got any answer from him again.

Many days later i finally received an answer on my ticket. I shall please ship my phone and replacement screen to Luke. To make sure that everything goes without any hassle i decided to contact him using directly. Well, said and done. There i was writing with Luke. I shipped the package to the UK. And i received an answer from him: Both screens seem indeed to be broken. Additionally he said, that he would forward that to the support. Well, i have not received an answer from the support or Luke since then. I have asked him, how long that could take still, but have not received an answer yet.

And now i stand here, lost 257 USD, and also don't have any item in my hand. Nothing. No phone, no money, no reaction to my inquiries. I feel scammed.
Consider that everything i told you happened over a timespan of 6 months. Considering that i have directly contacted pine64 after receiving the defective unit, that's a lot of time. And in that time i was not able to use the phone. It was just there. Not working. And now even that is gone, without reaction.

So please, would anyone be so kind to help me? Preferably Pine64. But honestly i've been left hanging by you quite drastically now.

Greetings
Janik020301

I'm using my PBP with the original mrfixit Stretch, and X.  I noticed that sometimes the mouse (touchpad) pointer gets stuck.  Often I can't find  the mouse pointer just because there are places it's an I-Beam which isn't very visible.  If it gets stuck in one of those places it takes a while to find it.

I've done a little xlib programing so I know that there's a stream of events constantly (almost) being processed.  See man pages like XtNextEvent, XtPending, XtMainLoop.  I suspect something's causing these to not get cleared fast enough at times.  If my cursor won't move I just let it sit a minute and then it works again.  Sometimes more down pressure helps a little but not much.

Am I the only one where Gnome Software crashes each time when I want to enter a software CATEGORY? This happens already since weeks.

How to fix this?

Best!
Thomas

I got my Manjaro Pinephone about a month ago now when they first shipped this edition. I didn't really care for Phosh so I flashed KDE and have been doing updates almost daily. Early on the phone recognised the sim and I was able to both make and receive calls on KDE. Although the updates are progressing nicely, and many things are working as they should, my phone has not recognised my sim now for the last couple of weeks. This is the same sim that I run in my daily driver. Any ideas??

I see that quite a few parts are out of stock, some of them being out of stock for a considerable amount of time (was out of stock before, during and after the Manjaro batch). How often are those restocked? I would have expected they would be manufactured and restocked along with a new batch but that doesn't seem to be the case.

I bought this as part of the early adopter but I'm just not in a place where I want to be on the cutting edge.  I just need a basic tablet personally.  I have the original packaging.  

$150 shipped CONUS.  I'll work with you on shipping overage if you're someplace else.

Today I chose to uninstall some apps I thought I'd never use like Maps, Calendar, Lollypop, Geary... I was thinking if a problem arose I'd just find it in Software and reinstall.

I believe trouble arrived when I uninstalled Evolution Notification this-or-that. (Which I noticed was running in RAM when I was doing nothing.) As soon as I did, both icons for SMS and phone calls turned into grey coins with ? in them, and did nothing when I tapped them.

I went to Software and couldn't find this Evolution Notifies etc. and I'm not too familiar with pacman but I figured out how to search and it didn't find anything. And then my Pinephone crashed (which is what it tends to do every so often) and after the Manjaro logo and the loading circle of dots under it, I see this:



It stays on this screen until I do another hard reset, and the same thing happens again. I don't have a microSD to try and boot to it.   Is there anything I can do except to factory reset?

I mentioned this in a post on the Mobian board but there were no responses. I don't know if this issue is only with that distribution or if it's more general to the Pinephone's video capabilities.

What I've found is that when playing local video files on the Pinephone it cannot keep up with 1080p, or even 480p playback (though the latter is better). To make videos play smoothly I've had to transcode them down to 240p. (Admittedly I have not tried 360, that might work as well, but 240 looks surprisingly good on the phone's small screen.) This is the case whether using Mobian's default video player or the VLC video player.

Is this something that is likely to improve as development continues, or is it just a limitation of the video hardware?

For anyone else running into this issue, I put together a quick-and-dirty shell script that uses ffmpeg to transcode the video to 240p H.264, preserving the aspect ratio, and copies the audio, from the source mp4 and mkv files in the current directory. The resulting reduced resolution files are placed in a "240" subdirectory.

Hi Y'all,
I have way too many tech toys, and I'm downsizing.  I have an ANSI Pinebook Pro with a 500GB nmve ssd installed.  I'm looking to sell to someone here in the US that's part of the community.  I'll also throw in the eMMC usb adapter.  Send me an offer in a DM if you're interested.
Kevin

SOLD

Hello, pardon if this is the wrong place to post this. I see Manjaro KDE Pinephone is what is now offered in the store for pre-order. If a buyer specifically wanted the Manjaro Convergence package, is finding one on the used market pretty much the only option right now? Any projections on the next pre-order availability of Manjaro Convergence Pinephone?
thank you