Pinebook Pro & PinePhone shipping progress (2020)
I chose DHL shipping for my PinePhone (went back and checked my receipt), but have not heard anything from DHL (nothing in my spam folder, either).  I ordered very late (28 May) - did I miss some sort of cut-off date?
I also chose DHL shipping for my PinePhone and have not received anything from DHL. I ordered on May 21st. It sounds like mine should have already been shipped. Is there someone I can contact to check this?
(06-12-2020, 02:58 PM)73DDg1R Wrote: I chose DHL shipping for my PinePhone (went back and checked my receipt), but have not heard anything from DHL (nothing in my spam folder, either).  I ordered very late (28 May) - did I miss some sort of cut-off date?
I'm in the same boat as you. I emailed support and they said to expect something in early July. Maybe sooner.

I will say I'm very impressed with the team and their responsiveness. Thanks Luke and everyone for bringing this product to us at such a great price. I wish you all the success in the world.
(06-12-2020, 02:58 PM)73DDg1R Wrote: I chose DHL shipping for my PinePhone (went back and checked my receipt), but have not heard anything from DHL (nothing in my spam folder, either).  I ordered very late (28 May) - did I miss some sort of cut-off date?
Yes, the cutoff date for this batch was May 22nd. Your phone should ship in the next batch. We are not yet sure exactly when that will be but I don't think it will be a very long time.
(06-12-2020, 11:24 PM)lukep Wrote:
(06-12-2020, 02:58 PM)73DDg1R Wrote: I chose DHL shipping for my PinePhone (went back and checked my receipt), but have not heard anything from DHL (nothing in my spam folder, either).  I ordered very late (28 May) - did I miss some sort of cut-off date?
Yes, the cutoff date for this batch was May 22nd. Your phone should ship in the next batch. We are not yet sure exactly when that will be but I don't think it will be a very long time.

Hi,

Is that including may second? I ordered mine on May 22nd with DHL to Sweden and have not received any tracking info or update - should I expect the phone to come later?
Hi all
I'm a little bit boring, I know. But do we have some estimates from Ascendia for picking up the phone and doing some their internal magic to provide us tracking ids. As I guess 15$ per order is queit good price to pay for having no estimetes for even picking up the shipment. I'm not saying it should be shipped very soon but I guess picking up order and updating customer should be quick enougth. I'd say I'd better upgrade to DHL but I have no option to ship it to Russia.
So I've been seeing people on twitter and such receiving their phones, while I haven't gotten so much as a shipping confirmation. I went back and looked at the receipt in my email -- from April 7 -- and it has shipping set as "PinePhone Shipping", not DHL or anything else.

Is something messed up on my order? I haven't heard a peep since I got the receipt over 2 months ago
(06-13-2020, 06:59 AM)rwg Wrote: So I've been seeing people on twitter and such receiving their phones, while I haven't gotten so much as a shipping confirmation. I went back and looked at the receipt in my email -- from April 7 -- and it has shipping set as "PinePhone Shipping", not DHL or anything else.

Is something messed up on my order? I haven't heard a peep since I got the receipt over 2 months ago
Read the main post from this topic......
I ordered 5/21 with DHL shipping and mine was not shipped yet. I've been asking for a refund for the past week and have yet to receive one. Can someone on the team go in and reverse order 134456?
Whoa, got to say I'm kind of disappointed by the harsh voices here and there. Back in 2001 I was still using an old 1987 computer with a 20MB hard disc, a 5.25" floppy drive and a 3.5" DD floppy drive (so I had to reformat the HD floppies to 720MB DD for them to work). Ran MS-DOS 5.0, used WordPerfect 5.1 or so, everything worked like a charm. But in 2001 it turned out it wasn't quite compatible with what my studies (aerospace engineering). There was internet and all that. I had the experience that Windows machines just kept breaking under my fingers so I just went with SuSE linux. I think it was version 7.0 or so. Version numbering has changed in later years but this is what it was back then. What I loved about the whole thing wasn't that everything was perfect. Instead the message was "This isn't perfect but we loved making it and we hope you like it too." Dirty hippy as I am, I could live with this perfectly fine. And so I did for years. Of course packages would break, not work etc and I was quite tolerant to that. In 2013 I started working where I work now and I got an Apple MacBook Air. They get you this welcome message along the lines of "Welcome to the Apple clique. You'll feel right at home. You'll realize this is the best product ever and you'll never want to go back." This vibe instantly made me quite intolerant to whatever wasn't absolutely perfect about it. Even though the product is quite fine, the whole arrogant message stating that it is prefect made me not accept anything less than perfect. So well, that's never going to work.

So what we are all expecting here is a product created by passionate people who are quite open about what's cool and what's not so great about their product. Even if some struggles were slightly within their control (like some quality issues), a large part isn't (having something produced amidst a couple of crises). Apparently they're sorting some last minute quality issues so I get they're not full sharp on the communication channels too. I guess that's what you need to accept when you dive into an adventure like this. It is like a crowdfunding campaign. You invest in it because you believe in it. If so, then actually believe in. It will come. Chill, go surfing, take a walk, learn something new, chill again. When it arrives, it arrives. Until then, chill. After then, chill again. Peace.


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