UPDATE - NOW POWERED UP VIA MAINS! Re: PBP No Power
#1
*****UPDATED 2/15/20*****

I was able to troubleshoot and ascertain that my PBP has a defective battery pack. 

I disabled the battery pack by unplugging its bus connector (and eventually removed it once finished testing).

I was able to easily boot to mains with the AC adapter, after connecting it to the power bus that is under the black tape
(note the attachment of a photo I took to show the troubleshooting).

What is the best replacement spec for this battery pack, either from Pine or alternative source based on this one evidently being defective?  Angel

Thanks!


*************************


Hi,

I received my PBP here in the U.S. a few weeks ago. Followed the initial procedures for Default OS update log and no problems.

I haven't used the device for a couple of weeks past setting it up.

I have had the device on charge today with the pin AC adapter. The red light stays on for about 20 seconds then goes black every time I try a new power socket.

Even while pin AC is inserted no power up. 

I have tried the USB C and similar situation.

Is the device somehow hybernating/sleeping even though no power lights on the bezel or pin AC illuminate?

or is the device permanently "bricked" somehow?

Thanks for any guidance!


Attached Files
.png   Mains.png (Size: 326.35 KB / Downloads: 13)
  Reply
#2
guessing: your battery is fully charged but unable to boot for some reason. create a bootable sdcard and try to boot that.
  Reply
#3
You can try this, costs very little.. Hold power button down 25 seconds,
release 2-3 seconds, normal 1-2 sec push
It may be a complete power-down and then restart (just guessing)
and you may find your battery full
  Reply
#4
What is the best replacement spec for this battery pack, either from Pine or alternative source based on this one evidently being defective?  [Image: angel.png]
  Reply
#5
(02-15-2020, 04:42 PM)dsk70 Wrote: What is the best replacement spec for this battery pack, either from Pine or alternative source based on this one evidently being defective?  [Image: angel.png]

If your address in US and support team confirmed the battery is defective, we can ship out from California.
  Reply
#6
Thanks, what is the best way to contact the Support Team?
  Reply
#7
(02-17-2020, 04:10 PM)dsk70 Wrote: Thanks, what is the best way to contact the Support Team?

Hi - I was able to locate Support on the Store and have been in touch regarding my battery pack issue. 

If anyone else needs to go this route here is the link to start a service ticket:

https://support.pine64.org/portal/home
  Reply


Possibly Related Threads...
Thread Author Replies Views Last Post
  Always in 'Charging' state, despite being disconnected from external power phuzy 13 860 03-26-2020, 04:12 AM
Last Post: agurenko
  unresponsive trackpad after firmware update mamboman777 3 154 03-24-2020, 09:03 PM
Last Post: mamboman777
  Default OS update log Luke 179 39,045 03-22-2020, 10:48 AM
Last Post: fritzf
  Broken power key or keyboard, can I still turn it on? aaspectre 4 220 03-21-2020, 12:48 PM
Last Post: tllim
  Trackpad firmware update Luke 229 37,037 03-20-2020, 03:00 PM
Last Post: bcnaz
  PineBook Pro Status Update Page? LittleWalter 19 1,777 02-26-2020, 11:07 PM
Last Post: LittleWalter
  Last update broke netflix fpex73 2 177 02-25-2020, 06:32 AM
Last Post: fpex73
Brick Battery / power question GloriousCoffee 3 240 02-13-2020, 10:02 AM
Last Post: rleasle
  Chromium update pending james64 0 103 01-29-2020, 10:13 PM
Last Post: james64
  Booting from an SD card without the boot order update jaysistar 7 417 01-27-2020, 08:30 AM
Last Post: jaysistar

Forum Jump:


Users browsing this thread: 1 Guest(s)