UPDATE - NOW POWERED UP VIA MAINS! Re: PBP No Power

[dsk70]

*****UPDATED 2/15/20*****

I was able to troubleshoot and ascertain that my PBP has a defective battery pack. 

I disabled the battery pack by unplugging its bus connector (and eventually removed it once finished testing).

I was able to easily boot to mains with the AC adapter, after connecting it to the power bus that is under the black tape
(note the attachment of a photo I took to show the troubleshooting).

What is the best replacement spec for this battery pack, either from Pine or alternative source based on this one evidently being defective? 

Thanks!


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Hi,

I received my PBP here in the U.S. a few weeks ago. Followed the initial procedures for Default OS update log and no problems.

I haven't used the device for a couple of weeks past setting it up.

I have had the device on charge today with the pin AC adapter. The red light stays on for about 20 seconds then goes black every time I try a new power socket.

Even while pin AC is inserted no power up. 

I have tried the USB C and similar situation.

Is the device somehow hybernating/sleeping even though no power lights on the bezel or pin AC illuminate?

or is the device permanently "bricked" somehow?

Thanks for any guidance!

[xmixahlx]

guessing: your battery is fully charged but unable to boot for some reason. create a bootable sdcard and try to boot that.

[wdt]

You can try this, costs very little.. Hold power button down 25 seconds,
release 2-3 seconds, normal 1-2 sec push
It may be a complete power-down and then restart (just guessing)
and you may find your battery full

[dsk70]

What is the best replacement spec for this battery pack, either from Pine or alternative source based on this one evidently being defective?  

[tllim]

What is the best replacement spec for this battery pack, either from Pine or alternative source based on this one evidently being defective?  

If your address in US and support team confirmed the battery is defective, we can ship out from California.

[dsk70]

Thanks, what is the best way to contact the Support Team?

[dsk70]

Thanks, what is the best way to contact the Support Team?

Hi - I was able to locate Support on the Store and have been in touch regarding my battery pack issue. 

If anyone else needs to go this route here is the link to start a service ticket:

https://support.pine64.org/portal/home