Input not working after a forced shutdown

[dic1911]

As title, I just got my Pinebook(14', 1366x768 edition) today, 
was using apt command to upgrade LibreOffice and launched Firefox at the same time, just when I typed a few characters at address bar in Firefox,
everything stucked, I had to force it to shutdown and boot again, after that I just can't get the keyboard and touchpad working again, now the only working input is the power button, I can still connect my USB mouse/keyboard to have working input, but that'd totally lose the meaning of Pinebook being easy to carry around, the same situation doesn't change when I switch to Android from Ubuntu Mate, any suggestion?

[tllim]

As title, I just got my Pinebook(14', 1366x768 edition) today, 
was using apt command to upgrade LibreOffice and launched Firefox at the same time, just when I typed a few characters at address bar in Firefox,
everything stucked, I had to force it to shutdown and boot again, after that I just can't get the keyboard and touchpad working again, now the only working input is the power button, I can still connect my USB mouse/keyboard to have working input, but that'd totally lose the meaning of Pinebook being easy to carry around, the same situation doesn't change when I switch to Android from Ubuntu Mate, any suggestion?

You can program a stock Android build on MicroSD boot and check whether the Pinebook keyboard and touchpad still responding. If still having issue and under warranty, please file a support ticket at http://support.pine64.org .