Built-in Webcam Not Working

[xmixahlx]

options are hardware or software
hardware = disabled or broken
software = likely kernel problem

keep at it, my assumption is it is either privacy key, kernel problem, or bad hardware - in that order of likelihood.

have y'all tried to reflash the keyboard firmware?

[Jazzband]

Updated my keyboard firmware. While this did fix the SUPER + arrow keys issue, camera still doesn't work.

[lemaurien19]

Same issue here. Got my unit from the latest batch shipped out from HK June 1.

output in terminal:

Code:

dmesg|grep video [    0.000000] Kernel command line: initrd=/initramfs-linux.img console=tty1 console=ttyS2,1500000 root=LABEL=ROOT_MNJRO rw rootwait video=eDP-1:1920x1080@60 video=HDMI-A-1:1920x1080@60 bootsplash.bootfile=bootsplash-themes/manjaro/bootsplash [    0.286132] videodev: Linux video capture interface: v2.00 [    7.532548] rockchip-rga ff680000.rga: Registered rockchip-rga as /dev/video0 [    7.554681] hantro-vpu ff650000.video-codec: Adding to iommu group 0 [    7.555410] hantro-vpu ff650000.video-codec: registered rockchip,rk3399-vpu-enc as /dev/video1 [    7.555538] hantro-vpu ff650000.video-codec: registered rockchip,rk3399-vpu-dec as /dev/video2

Tried the privacy switch - toggled off and on and rebooted. Still the same issue.

[xmixahlx]

try to update and pull a new kernel. you might have to change branch to testing or unstable. this would test if the shipped kernel is defective.

the other option would be some devices are shipped with broken/missing webcam...

iirc no one with this problem has fixed it...

[lemaurien19]

  sbin_lsmod.txt (Size: 3.24 KB / Downloads: 616)

try to update and pull a new kernel. you might have to change branch to testing or unstable. this would test if the shipped kernel is defective.

the other option would be some devices are shipped with broken/missing webcam...

iirc no one with this problem has fixed it...

Flashed Debian for pbp on external drive and booted the machine with it - same error in Cheese app.
Did a dmesg|grep video in terminal with the following result:

Code:

rock@Debian-Desktop:~$ dmesg|grep video [    0.000000] Kernel command line: console=ttyS2,1500000n8 rw root=/dev/sda2 rootwait rootfstype=ext4 panic=10 init=/sbin/init coherent_pool=1M ethaddr=ce:11:27:25:82:f0 eth1addr= serial=2ff60e8a5e087bb8 cgroup_enable=cpuset cgroup_memory=1 cgroup_enable=memory swapaccount=1 zswap.enabled=1 video=HDMI-A-1:1920x1080@60 video=eDP-1:1920x1080@60 quiet loglevel=3 vga=current [    0.579630] Linux video capture interface: v2.00 [    0.954670] usbcore: registered new interface driver uvcvideo

Sorry, but I'm rather new to Manjaro...How do I pull and update the system to a new kernel?
I did sudo pacman -Syyu an here's the result:

Code:

:: Synchronizing package databases... core is up to date extra is up to date community is up to date error: target not found: update [ingridientzzz@potsch ~]$ sudo pacman -Syyu :: Synchronizing package databases... core                               221.7 KiB   528 KiB/s 00:00 [##################################] 100% extra                                2.3 MiB  3.25 MiB/s 00:01 [##################################] 100% community                            5.0 MiB  3.79 MiB/s 00:01 [##################################] 100% :: Starting full system upgrade... warning: snapd: local (2.45-3) is newer than community (2.45-1) there is nothing to do

Still no device found and dmesg|grep video still the same result.

Update:
I also updated my keyboard firmware via this guide: https://forum.manjaro.org/t/how-to-flash.../112366/27

And still no webcam

Here's the output from lusb:

Code:

Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 008 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 007 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 002 Device 003: ID 17ef:6039 Lenovo USB2.0 Hub Bus 002 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 003 Device 002: ID 258a:001e Pine64 Pinebook Pro Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Also, attached is dump from /sbin/lsmod: sbin_lsmod.txt

Thanks

[lemaurien19]

check if your user is added to the video group
dmesg|grep video
if not detected, toggle the privacy hardware disable and reboot
dmesg again

the camera works, but is not great

Yes, my user is added to the video group.

Here is my dmesg output (doesn't change if the privacy switch is enabled or disabled):

$ dmesg|grep video
[    0.000000] Kernel command line: initrd=/initramfs-linux.img console=tty1 console=ttyS2,1500000 root=LABEL=ROOT_MNJRO rw rootwait video=eDP-1:1920x1080@60 video=HDMI-A-1:1920x1080@60 bootsplash.bootfile=bootsplash-themes/manjaro/bootsplash
[    0.276266] videodev: Linux video capture interface: v2.00
[    8.459274] rockchip-rga ff680000.rga: Registered rockchip-rga as /dev/video0
[    8.472188] hantro-vpu ff650000.video-codec: Adding to iommu group 0
[    8.472803] hantro-vpu ff650000.video-codec: registered rockchip,rk3399-vpu-enc as /dev/video1
[    8.472906] hantro-vpu ff650000.video-codec: registered rockchip,rk3399-vpu-dec as /dev/video2

As you can see - only video 0, 1 and 2 are detected

Code:

[opvolger@pine64 ~]$ dmesg|grep video [    0.000000] Kernel command line: initrd=/initramfs-linux.img console=tty1 console=ttyS2,1500000 root=LABEL=ROOT_MNJRO rw rootwait video=eDP-1:1920x1080@60 video=HDMI-A-1:1920x1080@60 bootsplash.bootfile=bootsplash-themes/manjaro/bootsplash [    0.286198] videodev: Linux video capture interface: v2.00 [    6.521834] rockchip-rga ff680000.rga: Registered rockchip-rga as /dev/video0 [    6.527476] hantro-vpu ff650000.video-codec: Adding to iommu group 0 [    6.530597] hantro-vpu ff650000.video-codec: registered rockchip,rk3399-vpu-enc as /dev/video1 [    6.530769] hantro-vpu ff650000.video-codec: registered rockchip,rk3399-vpu-dec as /dev/video2 [    8.693178] uvcvideo: Found UVC 1.00 device USB Camera (0c45:6321) [    8.729161] uvcvideo 2-1.2:1.0: Entity type for entity Extension 4 was not initialized! [    8.729175] uvcvideo 2-1.2:1.0: Entity type for entity Processing 3 was not initialized! [    8.729182] uvcvideo 2-1.2:1.0: Entity type for entity Camera 1 was not initialized! [    8.730958] usbcore: registered new interface driver uvcvideo [opvolger@pine64 ~]$

output of a working webcam. (is the same).

I received my laptop this week. Only had problems with WIFI (so was turned off, privacy switch). My webcam works.

https://wiki.pine64.org/index.php/Pinebo...y_Switches <- switches. i had to reboot.

For those with working webcams, would you be able to check which modules you have loaded and post on this forums pls?

lsmod

Would be a good starting point to compare outputs.

Thank you so much!

[Opvolger]

Code:

[opvolger@pine64 ~]$ lsmod Module                  Size  Used by xt_conntrack          16384  1 xt_MASQUERADE          16384  1 nf_conntrack_netlink    53248  0 nfnetlink              16384  2 nf_conntrack_netlink xt_addrtype            16384  2 iptable_filter        16384  1 iptable_nat            16384  1 nf_nat                53248  2 iptable_nat,xt_MASQUERADE nf_conntrack          159744  4 xt_conntrack,nf_nat,nf_conntrack_netlink,xt_MASQUERADE nf_defrag_ipv6        24576  1 nf_conntrack nf_defrag_ipv4        16384  1 nf_conntrack bpfilter              28672  0 br_netfilter          28672  0 bridge                221184  1 br_netfilter stp                    20480  1 bridge llc                    20480  2 bridge,stp overlay              118784  0 rfcomm                57344  16 bnep                  28672  2 zram                  28672  1 uvcvideo              110592  0 joydev                32768  0 snd_soc_hdmi_codec    16384  0 snd_soc_simple_amplifier    16384  1 hantro_vpu            90112  0 videobuf2_dma_contig    24576  1 hantro_vpu panfrost              57344  10 gpu_sched              36864  1 panfrost rockchip_rga          28672  0 dw_wdt                20480  0 snd_soc_rockchip_i2s    16384  2 videobuf2_dma_sg      20480  1 rockchip_rga snd_soc_rockchip_pcm    16384  1 snd_soc_rockchip_i2s v4l2_mem2mem          45056  2 hantro_vpu,rockchip_rga videobuf2_vmalloc      20480  2 hantro_vpu,uvcvideo videobuf2_memops      20480  3 videobuf2_vmalloc,videobuf2_dma_contig,videobuf2_dma_sg videobuf2_v4l2        36864  4 hantro_vpu,rockchip_rga,uvcvideo,v4l2_mem2mem videobuf2_common      57344  5 videobuf2_v4l2,hantro_vpu,rockchip_rga,uvcvideo,v4l2_mem2mem cw2015_battery        16384  0 hci_uart              114688  0 btqca                  16384  1 hci_uart btsdio                20480  0 btbcm                  20480  1 hci_uart btintel                32768  1 hci_uart brcmfmac              315392  0 bluetooth            430080  45 btqca,btsdio,btintel,hci_uart,btbcm,bnep,rfcomm brcmutil              20480  1 brcmfmac rockchipdrm          143360  26 cfg80211              368640  1 brcmfmac dw_mipi_dsi            20480  1 rockchipdrm dw_hdmi                49152  1 rockchipdrm ecdh_generic          16384  2 bluetooth analogix_dp            40960  1 rockchipdrm ecc                    32768  1 ecdh_generic snd_soc_es8316        40960  1 rockchip_thermal      24576  0 cec                    61440  1 dw_hdmi rfkill                40960  9 bluetooth,cfg80211 rc_core                57344  1 cec rockchip_saradc        16384  0 drm_kms_helper        225280  4 dw_mipi_dsi,rockchipdrm,dw_hdmi,analogix_dp syscopyarea            16384  1 drm_kms_helper sysfillrect            16384  1 drm_kms_helper sysimgblt              16384  1 drm_kms_helper fb_sys_fops            16384  1 drm_kms_helper pwm_bl                16384  0 snd_soc_simple_card    20480  2 snd_soc_simple_card_utils    20480  1 snd_soc_simple_card panel_simple          77824  0 crypto_user            16384  0 drm                  598016  26 gpu_sched,drm_kms_helper,dw_mipi_dsi,panel_simple,rockchipdrm,dw_hdmi,panfrost,analogix_dp drm_panel_orientation_quirks    20480  1 drm gpio_keys              24576  0 hid_multitouch        32768  0

[lemaurien19]

Code:

[opvolger@pine64 ~]$ lsmod Module                  Size  Used by xt_conntrack           16384  1 xt_MASQUERADE          16384  1 nf_conntrack_netlink    53248  0 nfnetlink              16384  2 nf_conntrack_netlink xt_addrtype            16384  2 iptable_filter         16384  1 iptable_nat            16384  1 nf_nat                 53248  2 iptable_nat,xt_MASQUERADE nf_conntrack          159744  4 xt_conntrack,nf_nat,nf_conntrack_netlink,xt_MASQUERADE nf_defrag_ipv6         24576  1 nf_conntrack nf_defrag_ipv4         16384  1 nf_conntrack bpfilter               28672  0 br_netfilter           28672  0 bridge                221184  1 br_netfilter stp                    20480  1 bridge llc                    20480  2 bridge,stp overlay               118784  0 rfcomm                 57344  16 bnep                   28672  2 zram                   28672  1 uvcvideo              110592  0 joydev                 32768  0 snd_soc_hdmi_codec     16384  0 snd_soc_simple_amplifier    16384  1 hantro_vpu             90112  0 videobuf2_dma_contig    24576  1 hantro_vpu panfrost               57344  10 gpu_sched              36864  1 panfrost rockchip_rga           28672  0 dw_wdt                 20480  0 snd_soc_rockchip_i2s    16384  2 videobuf2_dma_sg       20480  1 rockchip_rga snd_soc_rockchip_pcm    16384  1 snd_soc_rockchip_i2s v4l2_mem2mem           45056  2 hantro_vpu,rockchip_rga videobuf2_vmalloc      20480  2 hantro_vpu,uvcvideo videobuf2_memops       20480  3 videobuf2_vmalloc,videobuf2_dma_contig,videobuf2_dma_sg videobuf2_v4l2         36864  4 hantro_vpu,rockchip_rga,uvcvideo,v4l2_mem2mem videobuf2_common       57344  5 videobuf2_v4l2,hantro_vpu,rockchip_rga,uvcvideo,v4l2_mem2mem cw2015_battery         16384  0 hci_uart              114688  0 btqca                  16384  1 hci_uart btsdio                 20480  0 btbcm                  20480  1 hci_uart btintel                32768  1 hci_uart brcmfmac              315392  0 bluetooth             430080  45 btqca,btsdio,btintel,hci_uart,btbcm,bnep,rfcomm brcmutil               20480  1 brcmfmac rockchipdrm           143360  26 cfg80211              368640  1 brcmfmac dw_mipi_dsi            20480  1 rockchipdrm dw_hdmi                49152  1 rockchipdrm ecdh_generic           16384  2 bluetooth analogix_dp            40960  1 rockchipdrm ecc                    32768  1 ecdh_generic snd_soc_es8316         40960  1 rockchip_thermal       24576  0 cec                    61440  1 dw_hdmi rfkill                 40960  9 bluetooth,cfg80211 rc_core                57344  1 cec rockchip_saradc        16384  0 drm_kms_helper        225280  4 dw_mipi_dsi,rockchipdrm,dw_hdmi,analogix_dp syscopyarea            16384  1 drm_kms_helper sysfillrect            16384  1 drm_kms_helper sysimgblt              16384  1 drm_kms_helper fb_sys_fops            16384  1 drm_kms_helper pwm_bl                 16384  0 snd_soc_simple_card    20480  2 snd_soc_simple_card_utils    20480  1 snd_soc_simple_card panel_simple           77824  0 crypto_user            16384  0 drm                   598016  26 gpu_sched,drm_kms_helper,dw_mipi_dsi,panel_simple,rockchipdrm,dw_hdmi,panfrost,analogix_dp drm_panel_orientation_quirks    20480  1 drm gpio_keys              24576  0 hid_multitouch         32768  0

Thanks!

For reference, this is the lsmod from Pinebook Pro with non working webcam:

Update: uvcvideo is in the output for lsmod working webcam while it's nowhere to be found in that of the non-working webcam pbp..
I've already tried doing an modprobe uvcvideo it seems to add it to usbcore when I do dmesg | grep video but still webcam is not working after that (even after reboot as well)

Code:

lsmod Module                  Size  Used by squashfs               53248  0 loop                   40960  0 xt_conntrack           16384  1 xt_MASQUERADE          16384  1 nf_conntrack_netlink    53248  0 nfnetlink              16384  2 nf_conntrack_netlink xt_addrtype            16384  2 iptable_filter         16384  1 iptable_nat            16384  1 nf_nat                 53248  2 iptable_nat,xt_MASQUERADE nf_conntrack          159744  4 xt_conntrack,nf_nat,nf_conntrack_netlink,xt_MASQUERADE nf_defrag_ipv6         24576  1 nf_conntrack nf_defrag_ipv4         16384  1 nf_conntrack bpfilter               28672  0 br_netfilter           28672  0 bridge                221184  1 br_netfilter stp                    20480  1 bridge llc                    20480  2 bridge,stp overlay               118784  0 snd_seq_dummy          16384  0 snd_hrtimer            20480  1 snd_seq                98304  7 snd_seq_dummy snd_seq_device         20480  1 snd_seq rfcomm                 57344  20 bnep                   28672  2 joydev                 32768  0 snd_soc_hdmi_codec     16384  0 snd_soc_simple_amplifier    16384  1 panfrost               57344  8 gpu_sched              36864  1 panfrost snd_soc_rockchip_i2s    16384  2 snd_soc_rockchip_pcm    16384  1 snd_soc_rockchip_i2s hci_uart              114688  0 rockchip_rga           28672  0 dw_wdt                 20480  0 btqca                  16384  1 hci_uart hantro_vpu             90112  0 btbcm                  20480  1 hci_uart btsdio                 20480  0 videobuf2_dma_sg       20480  1 rockchip_rga btintel                32768  1 hci_uart videobuf2_dma_contig    24576  1 hantro_vpu bluetooth             430080  45 btqca,btsdio,btintel,hci_uart,btbcm,bnep,rfcomm v4l2_mem2mem           45056  2 hantro_vpu,rockchip_rga videobuf2_vmalloc      20480  1 hantro_vpu videobuf2_memops       20480  3 videobuf2_vmalloc,videobuf2_dma_contig,videobuf2_dma_sg cw2015_battery         16384  0 videobuf2_v4l2         36864  3 hantro_vpu,rockchip_rga,v4l2_mem2mem videobuf2_common       57344  4 videobuf2_v4l2,hantro_vpu,rockchip_rga,v4l2_mem2mem ecdh_generic           16384  2 bluetooth brcmfmac              315392  0 ecc                    32768  1 ecdh_generic brcmutil               20480  1 brcmfmac cfg80211              368640  1 brcmfmac rockchipdrm           143360  20 rfkill                 40960  9 bluetooth,cfg80211 rockchip_saradc        16384  0 rockchip_thermal       24576  0 dw_mipi_dsi            20480  1 rockchipdrm dw_hdmi                49152  1 rockchipdrm snd_soc_es8316         40960  1 analogix_dp            40960  1 rockchipdrm cec                    61440  1 dw_hdmi rc_core                57344  1 cec drm_kms_helper        225280  4 dw_mipi_dsi,rockchipdrm,dw_hdmi,analogix_dp syscopyarea            16384  1 drm_kms_helper sysfillrect            16384  1 drm_kms_helper sysimgblt              16384  1 drm_kms_helper fb_sys_fops            16384  1 drm_kms_helper pwm_bl                 16384  0 snd_soc_simple_card    20480  2 panel_simple           77824  0 snd_soc_simple_card_utils    20480  1 snd_soc_simple_card crypto_user            16384  0 drm                   598016  24 gpu_sched,drm_kms_helper,dw_mipi_dsi,panel_simple,rockchipdrm,dw_hdmi,panfrost,analogix_dp drm_panel_orientation_quirks    20480  1 drm gpio_keys              24576  0 hid_multitouch         32768  0

[firefox-58]

Same problem here. PBP shipped in June. No way to get the webcam to work



compared to others there are no



/dev/video3

/dev/video4



here



From a running webcam PBP:

Code:

v4l2-ctl --list-devices rockchip,rk3399-vpu-enc (platform: hantro-vpu):         /dev/video1         /dev/video2         /dev/media0 rockchip-rga (platform:rga):         /dev/video0 USB Camera: USB Camera (usb-fe3c0000.usb-1.2):         /dev/video3         /dev/video4         /dev/media1

From my - no webcam system:

Code:

v4l2-ctl --list-devices rockchip,rk3399-vpu-enc (platform: hantro-vpu):         /dev/video1         /dev/video2         /dev/media0 rockchip-rga (platform:rga):         /dev/video0

I have the fear that this is an hardware problem within the latest PBP models delivered in June!


Where can I contact Pine and check this out?

[Jazzband]

Same problem here. PBP shipped in June. No way to get the webcam to work


I have the fear that this is an hardware problem within the latest PBP models delivered in June!


Where can I contact Pine and check this out?

You can try opening a support ticket here, but the response time for their 2nd line of support... Let's just say it isn't great. I created a ticket back on June 7th, they forwarded it to their engineering team on June 9th, and I still haven't heard from them.