Special mid-month update - shipping status of PBP ; PT and PP
#31
(10-18-2019, 11:58 AM)binarian Wrote:
(10-18-2019, 11:57 AM)rick1959 Wrote:
(10-18-2019, 11:55 AM)binarian Wrote:
(10-18-2019, 11:45 AM)rick1959 Wrote:
(10-18-2019, 11:39 AM)binarian Wrote: The latest email from the Pinebook Team I have is from Sept. 25:

"
We are pleased to inform you that the 1st batch Pinebook Pro is estimate dispatch by this week and the delivery lead time is around 2-5days, if there was no any customs clearance delay.
We would suggest that you may track your tracking number online and schedule with local DHL/Fedex when the package reach your country to avoid the package failed on delivery.
A friendly reminds that the package required signature confirmation by DHL/Fedex and only make 3 attempt if recipient not home.
Please to reminds the if the address was found by the courier service that the address was Invalid Address/Postcode/Street Name/Apartment No., there will be non-refundable for Shipping cost if buyer provide "bad address" or change the delivery address without notice. There will be an extra another charges if the package return back to seller.
Also, If buyer refuse the duty and tax to clear customs and caused the package return back to seller, we will unable to refund you any amount if costs is over your order amount.

"

That isn't the e-mail that told me my oder was "complete". Please give me a few minutes to dig it up and post it here...:-)

(10-18-2019, 11:45 AM)rick1959 Wrote: That isn't the e-mail that told me my oder was "complete". Please give me a few minutes to dig it up and post it here...:-)
This is it sans some personal info:

Your order is complete
Hi there. Your recent order on PINE Store has been completed. Your order details are shown below for your reference:
Your Order has been shipped via DHL.
Tracking #3028807924
CLICK HERE to track your shipment.
17/10/2019

Order #110713
Product
Quantity
Price14" PINEBOOK Pro LINUX LAPTOP
Power Supply: US
1
$199.99
USB ETHERNET DONGLE

1
$9.99Subtotal:
$209.98
Shipping:
$33.00 via Pinebook DHL Shipping
Payment Method:
PayPal
Total:
$242.98
Customer details

That appeared yesterday early. Have you checked your spam folders?

I don't have anything like that anywhere.  Closest thing I have is the receipt for purchase, from Jul 26.  There's that, the email I posted above (Sept 25), and radio silence ever since.

I've been checking my spam folder almost hourly.  Nothing.

Why not simply reply to your order from July and see what they say?

I planned on doing that over the weekend if I don't hear of anything by the end of the day today.

Glad to hear. I'm taking a guess that the e-mail goes to China. And they're probably gone now. But I'd take a shot and ask now. What have you got to lose?
#32
Rick, you don't pay any taxes in Florida? I was charged CA sales tax.

Binarian, did you read my last post in this thread?
#33
(10-18-2019, 12:07 PM)Der Geist der Maschine Wrote: Rick, you don't pay any taxes in Florida? I was charged CA sales tax.

Binarian, did you read my last post in this thread?

Hi DG, Nope, nada. Internet sales have remained free of taxes so far....Doubt that'll last long :-(

(10-18-2019, 12:14 PM)rick1959 Wrote:
(10-18-2019, 12:07 PM)Der Geist der Maschine Wrote: Rick, you don't pay any taxes in Florida? I was charged CA sales tax.

Binarian, did you read my last post in this thread?

Hi DG, Nope, nada. Internet sales have remained free of taxes so far....Doubt that'll last long :-(

BTW, DHL still doesn't show I picked it up..... Undecided

(10-18-2019, 12:14 PM)rick1959 Wrote:
(10-18-2019, 12:07 PM)Der Geist der Maschine Wrote: Rick, you don't pay any taxes in Florida? I was charged CA sales tax.

Binarian, did you read my last post in this thread?

Hi DG, Nope, nada. Internet sales have remained free of taxes so far....Doubt that'll last long :-(

BTW, DHL still doesn't show I picked it up..... Undecided
#34
(10-18-2019, 12:14 PM)rick1959 Wrote:
(10-18-2019, 12:07 PM)Der Geist der Maschine Wrote: Rick, you don't pay any taxes in Florida? I was charged CA sales tax.

Binarian, did you read my last post in this thread?

Hi DG, Nope, nada. Internet sales have remained free of taxes so far....Doubt that'll last long :-(

On top of this, I was charged a $5.00 CA e-waste recycling fee although I never intend to recycle this machine.
#35
(10-18-2019, 12:18 PM)Der Geist der Maschine Wrote:
(10-18-2019, 12:14 PM)rick1959 Wrote:
(10-18-2019, 12:07 PM)Der Geist der Maschine Wrote: Rick, you don't pay any taxes in Florida? I was charged CA sales tax.

Binarian, did you read my last post in this thread?

Hi DG, Nope, nada. Internet sales have remained free of taxes so far....Doubt that'll last long :-(

On top of this, I was charged a $5.00 CA e-waste recycling fee although I never intend to recycle this machine.

I apologize DG for not looking back at your last post. You explain it all. 

Perhaps CA is planning "just in case"? :-)
#36
HI all, I am trying to get a better understanding regarding shipping. Please hang tight, there seems to be a couple of different and unrelated things that may have gone wrong in a very few instances. Its weekend tomorrow - but I hope to get through to someone and get some answers.
You can find me on IRC, Discord and Twitter


#37
(10-18-2019, 01:40 PM)Luke Wrote: HI all, I am trying to get a better understanding regarding shipping. Please hang tight, there seems to be a couple of different and unrelated things that may have gone wrong in a very few instances. Its weekend tomorrow - but I hope to get through to someone and get some answers.

Thanks Luke! 
This seems to be something that has been a "work in progress" and it is highly laudable you've kept us moving forward. I am truly glad to be part of this effort!! Thanks!! :-)
#38
(10-18-2019, 12:07 PM)Der Geist der Maschine Wrote: Binarian, did you read my last post in this thread?

Yes, I did.

Luke Wrote: I am trying to get a better understanding regarding shipping. Please hang tight, there seems to be a couple of different and unrelated things that may have gone wrong in a very few instances. Its weekend tomorrow - but I hope to get through to someone and get some answers.
Much appreciated, sir!  Please don't work too hard, you deserve a weekend too!
#39
(10-18-2019, 01:40 PM)Luke Wrote: HI all, I am trying to get a better understanding regarding shipping. Please hang tight, there seems to be a couple of different and unrelated things that may have gone wrong in a very few instances. Its weekend tomorrow - but I hope to get through to someone and get some answers.

Thanks for the update Luke - much appreciated.

(10-18-2019, 09:04 AM)rick1959 Wrote:
(10-18-2019, 08:23 AM)ndp Wrote:
(10-18-2019, 07:57 AM)rick1959 Wrote:
(10-18-2019, 05:02 AM)ndp Wrote: I am also in the first batch of Pinebook Pro orders but still not have received any information from DHL.

Where are you located?

I'm in the United Kingdom
Have you considered responding to your PBP invoice to ask what's up? If no soap there, maybe ask Luke what he might know? :-)

I emailed Pine64 sales on Friday with details of my purchase order/sales invoice.

Hopefully I will receive a status update on Monday - Like any other civilised human being, I  do not expect people to work over the weekend.
#40
(10-19-2019, 07:29 AM)ndp Wrote:
(10-18-2019, 01:40 PM)Luke Wrote: HI all, I am trying to get a better understanding regarding shipping. Please hang tight, there seems to be a couple of different and unrelated things that may have gone wrong in a very few instances. Its weekend tomorrow - but I hope to get through to someone and get some answers.

Thanks for the update Luke - much appreciated.

(10-18-2019, 09:04 AM)rick1959 Wrote:
(10-18-2019, 08:23 AM)ndp Wrote:
(10-18-2019, 07:57 AM)rick1959 Wrote:
(10-18-2019, 05:02 AM)ndp Wrote: I am also in the first batch of Pinebook Pro orders but still not have received any information from DHL.

Where are you located?

I'm in the United Kingdom
Have you considered responding to your PBP invoice to ask what's up? If no soap there, maybe ask Luke what he might know? :-)

I emailed Pine64 sales on Friday with details of my purchase order.

Hopefully I will receive a status update on Monday - Like any other civilised human being, I  do not expect people to work over the weekend.
Civilized human beings....What a concept!! 
On a more serious note, it is clear from looking at my PBP that people throughout the chain, from concept to delivery, genuinely care. Even the DHL pouch was neat and clear...less so when it got to the end of the delivery....
I know it may sound easy for me to say having "got mine", but the PineBook Pro was CLEARLY worth the wait!! And I hope your will inspire you as much as mine did for me :-)


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