New Pinephone is dead. eMMC, boot, hardware issues.

[Shane]

Brand new PinePhone received today (not pro.)
Would not boot out of the box. Stopped at KDE logo.
I wrote image to SDCard and booted the phone from it. No problem.
Once in the Pinephone I DD'd the same image to the emmc. It completed but when I rebooted, it was stuck in a boot loop. (Turn on, vibrate, turn off.)
I booted from the SDCard again and no problem.
Another flash to the emmc and the phone shutdown at some point. It was plugged into power and charging.
I then booted it again and tried to flash again. It crashed at a different point.

Now it won't turn on at all. It is black and has zero lights or response.
- On battery alone
- On battery + power
- On power alone

I think I destroyed my new Pinephone in less than an hour. 

[Kevin Kofler]

Try booting from a microSD card with Jumpdrive (pine64-pinephone.img.xz) on it. Does that boot?

If it boots, you can try to dd an image to your eMMC from a computer over USB. It is more reliable than dd-ing a running system.

[Shane]

Try booting from a microSD card with Jumpdrive (pine64-pinephone.img.xz) on it. Does that boot?

If it boots, you can try to dd an image to your eMMC from a computer over USB. It is more reliable than dd-ing a running system.

Great suggestion. I can't get the phone to do anything now.

I have a trouble ticket in with Pine support. I hope I can get a refund. I might exchange it for the pro. If I run into the same issue I will try this.


This is where I am now.
https://youtube.com/shorts/d-jLwMQZS28

[Shane]

Okay. It suddenly booted. I wrote the image again and now it is booting fine. I have NO idea what I did.

[fxc]

Okay. It suddenly booted. I wrote the image again and now it is booting fine. I have NO idea what I did.

For the future please follow the wiki instructions, as that's a rather easy fix. Jumpdrive would have booted fine. https://wiki.pine64.org/wiki/PinePhone#Troubleshooting