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+--- Forum: General Discussion on PinePhone (https://forum.pine64.org/forumdisplay.php?fid=127)
+--- Thread: New Pinephone is dead. eMMC, boot, hardware issues. (/showthread.php?tid=18215)
New Pinephone is dead. eMMC, boot, hardware issues. - Shane - 05-09-2023
Brand new PinePhone received today (not pro.)
Would not boot out of the box. Stopped at KDE logo.
I wrote image to SDCard and booted the phone from it. No problem.
Once in the Pinephone I DD'd the same image to the emmc. It completed but when I rebooted, it was stuck in a boot loop. (Turn on, vibrate, turn off.)
I booted from the SDCard again and no problem.
Another flash to the emmc and the phone shutdown at some point. It was plugged into power and charging.
I then booted it again and tried to flash again. It crashed at a different point.
Now it won't turn on at all. It is black and has zero lights or response.
- On battery alone
- On battery + power
- On power alone
I think I destroyed my new Pinephone in less than an hour.
RE: New Pinephone is dead. eMMC, boot, hardware issues. - Kevin Kofler - 05-09-2023
Try booting from a microSD card with Jumpdrive (pine64-pinephone.img.xz) on it. Does that boot?
If it boots, you can try to dd an image to your eMMC from a computer over USB. It is more reliable than dd-ing a running system.
RE: New Pinephone is dead. eMMC, boot, hardware issues. - Shane - 05-09-2023
(05-09-2023, 07:44 PM)Kevin Kofler Wrote: Try booting from a microSD card with Jumpdrive (pine64-pinephone.img.xz) on it. Does that boot?
If it boots, you can try to dd an image to your eMMC from a computer over USB. It is more reliable than dd-ing a running system.
Great suggestion. I can't get the phone to do anything now.
I have a trouble ticket in with Pine support. I hope I can get a refund. I might exchange it for the pro. If I run into the same issue I will try this.
This is where I am now.
https://youtube.com/shorts/d-jLwMQZS28
RE: New Pinephone is dead. eMMC, boot, hardware issues. - Shane - 05-09-2023
Okay. It suddenly booted. I wrote the image again and now it is booting fine. I have NO idea what I did.
RE: New Pinephone is dead. eMMC, boot, hardware issues. - fxc - 05-10-2023
(05-09-2023, 09:37 PM)Shane Wrote: Okay. It suddenly booted. I wrote the image again and now it is booting fine. I have NO idea what I did.
For the future please follow the wiki instructions, as that's a rather easy fix. Jumpdrive would have booted fine. https://wiki.pine64.org/wiki/PinePhone#Troubleshooting