06-04-2016, 03:28 AM
(This post was last modified: 06-04-2016, 03:31 AM by vsz85.)
is this serious.?
i'm asking about my re-shipment status after its lost.
and this is the respond i get?
Van replied
Jun 3 1:17p
Once we receive package back at our facility we will ship back out to you.
Kind Regards
--
PINE64 Inc.
so basically, if its lost, then its the backer's fault?
at this point i really2 badly wanted a refund.
06-04-2016, 06:31 AM
(This post was last modified: 06-04-2016, 06:37 AM by JulianM.)
"Once we receive package back at our facility we will ship back out to you."
Just wait. I think the shipment will go back to Pine64 and they'll send it to you again.
From where do you know that your package is "lost"?
The last tracking entry was 1 april in china without it ever arrived even until now. If its not lost, i do not know how you define it. I dont even think the post office will re send back to the sender (pine).
Mine was stated to be shipped late april. And still no delivery up until now (almost 2 months). Complete waste of money. Is there anyway asking for a refund?
Pls Refund me money.Or Againg shipping New Pine64+2Gb+Case.
May 13, 2016
12:58 pm
Import customs scanChina Post
May 13, 2016
12:52 pm
Export security scanChina Post
May 09, 2016
12:39 am
Leaving airport going to next airport/seaportChina Post
May 09, 2016
12:38 am
Arrive airportChina Post
May 07, 2016
12:48 pm
Gonderi yurt disina sevk edildi (Giden), The item was forwarded to the destination country (Otb)China Post
May 07, 2016
12:48 pm
The item was forwarded to the destination country (Otb)PTT Posta
China (Yurt Disi)
May 07, 2016
12:35 pm
Export customs clearedChina Post
May 07, 2016
12:33 pm
Export security scanChina Post
May 05, 2016
10:18 pm
Leaving airport going to next airport/seaportChina Post
May 05, 2016
10:12 pm
Arrive airportChina Post
May 04, 2016
11:56 am
Export customs clearedChina Post
May 04, 2016
11:55 am
Export security scanChina Post
Apr 30, 2016
12:33 am
Leaving airport going to next airport/seaportChina Post
Apr 30, 2016
12:30 am
Arrive airportChina Post
Apr 28, 2016
09:19 am
Export customs clearedChina Post
Apr 28, 2016
09:19 am
Export security scanChina Post
Apr 26, 2016
10:02 pm
Leaving airport going to next airport/seaportChina Post
Apr 26, 2016
09:47 pm
Arrive airportChina Post
Apr 25, 2016
09:27 am
Export customs clearedChina Post
Apr 25, 2016
12:28 am
Export security scanChina Post
Apr 24, 2016
11:37 pm
Leaving parcel center, next stop 【 Shenzhen (China)中心】China Post
Apr 24, 2016
11:25 pm
Customs scan by parcel centerChina Post
Apr 24, 2016
11:15 pm
Shipment received by parcel centerChina Post
Apr 24, 2016
11:15 pm
Receive item from customer (Otb)PTT Posta
China (Yurt Disi)
Apr 24, 2016
11:15 pm
Gonderi musteriden alinmistir, Receive item from customer (Otb)China Post
mine stuck at Apr 1st.
Apr 01, 2016
01:38 pm
[SHENZHEN]Departure+from+outward+office+of+exchange+China Post
Apr 01, 2016
01:38 pm
[SHENZHEN]Departure+from+outward+office+of+exchange+China Post
Apr 01, 2016
01:38 pm
[SHENZHEN]Departure+from+outward+office+of+exchange+China Post
Apr 01, 2016
10:11 am
【 Shenzhen (China)互换局】Export customs clearedChina Post
Apr 01, 2016
02:04 am
【 Shenzhen (China)互换局】Export security scanChina Post
Mar 31, 2016
11:56 pm
Leaving parcel center【小包中心】， Next stop 【 Shenzhen (China)中心】China Post
Mar 31, 2016
10:22 pm
【小包中心】Customs scan by parcel centerChina Post
Mar 31, 2016
10:14 pm
【小包中心】Shipment received by parcel centerChina Post
Mar 31, 2016
10:14 pm
[51810302]Posting/Collection+China Post
when i ask support @ pine : here's what they answered:
Van replied
Once we receive package back at our facility we will ship back out to you.
Kind Regards
--
PINE64 Inc.
so basically they don't care whether their backers do receive the rewards they promised.
as long as they shipped it out.
this will be the first and the last kickstarter i pledge. i will never trust any kickstarter campaign.
(06-06-2016, 10:23 PM)vsz85 Wrote: mine stuck at Apr 1st.
Apr 01, 2016
01:38 pm
[SHENZHEN]Departure+from+outward+office+of+exchange+China Post
Apr 01, 2016
01:38 pm
[SHENZHEN]Departure+from+outward+office+of+exchange+China Post
Apr 01, 2016
01:38 pm
[SHENZHEN]Departure+from+outward+office+of+exchange+China Post
Apr 01, 2016
10:11 am
【 Shenzhen (China)互换局】Export customs clearedChina Post
Apr 01, 2016
02:04 am
【 Shenzhen (China)互换局】Export security scanChina Post
Mar 31, 2016
11:56 pm
Leaving parcel center【小包中心】， Next stop 【 Shenzhen (China)中心】China Post
Mar 31, 2016
10:22 pm
【小包中心】Customs scan by parcel centerChina Post
Mar 31, 2016
10:14 pm
【小包中心】Shipment received by parcel centerChina Post
Mar 31, 2016
10:14 pm
[51810302]Posting/Collection+China Post
when i ask support @ pine : here's what they answered:
Van replied
Once we receive package back at our facility we will ship back out to you.
Kind Regards
--
PINE64 Inc.
so basically they don't care whether their backers do receive the rewards they promised.
as long as they shipped it out.
this will be the first and the last kickstarter i pledge. i will never trust any kickstarter campaign.
Since your package still stack since early April, I have decided to send out another shipment to your Indonesia address. Please confirm the Indonesia address still valid by PM before I ship out on this week. My guess is the shipment got stuck at US while you have move back to Indonesia.
06-07-2016, 07:25 AM
(This post was last modified: 06-07-2016, 09:05 AM by yuri.)
Mine was shipped in late April and still no delivery. No response from support and shipping at pine64 email
(06-07-2016, 07:25 AM)yuri Wrote: Mine was shipped in late April and still no delivery. No response from support and shipping at pine64 email
I received your PM and will follow up.
After 3 weeks I finally got contacted back from Pine64 and got some garbage boiler plate answer:
Thank you for contacting PINE64 regarding this matter. I have made a note of the issue in our system. We will have our team look into the issue regarding the shipping problem and contact you with an update at a later time. We kindly ask you check with your local carrier. We are sorry for the inconvenience. Thank you and have a wonderful day.
They did not even bother to look into it but took the time to give me the equivalent of nothing. It has been 2 months since the allegedly shipped my package.
2016-04-13 10:06:09.0
parcel center received
2016-04-13 22:09:20.0
parcel center customs scan
2016-04-13 23:54:53.0
leaving parcel center ，next station Shenzhen center
2016-04-14 03:06:28.0
Shenzhen Transit Station export security scan
2016-04-14 10:22:44.0
Shenzhen Transit Station export customs cleared
(06-10-2016, 08:48 AM)rayzr8 Wrote: After 3 weeks I finally got contacted back from Pine64 and got some garbage boiler plate answer:
Thank you for contacting PINE64 regarding this matter. I have made a note of the issue in our system. We will have our team look into the issue regarding the shipping problem and contact you with an update at a later time. We kindly ask you check with your local carrier. We are sorry for the inconvenience. Thank you and have a wonderful day.
They did not even bother to look into it but took the time to give me the equivalent of nothing. It has been 2 months since the allegedly shipped my package.
2016-04-13 10:06:09.0
parcel center received
2016-04-13 22:09:20.0
parcel center customs scan
2016-04-13 23:54:53.0
leaving parcel center ，next station Shenzhen center
2016-04-14 03:06:28.0
Shenzhen Transit Station export security scan
2016-04-14 10:22:44.0
Shenzhen Transit Station export customs cleared
This shipment already took more than reasonable time and please PM me your backer order number and tracking number, I will ask China facility to track. if it is lost or return shipment, I will reship immediately.
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