01-06-2020, 08:54 AM
(01-05-2020, 10:24 PM)LittleWalter Wrote: Hi,
I'm sure that I'm in the same boat as other folk that made orders, but is there a place to check order-update status? Or should just wait until the end of the month before doing anything like contacting the sales people directly?
I placed an order in early December for an ANSI Pinebook Pro and only received the the paypal transaction email, no kind of direct Pine64 confirmation email. I don't even remember what the particular email address I used for the order, so I don't even know how to look that up.
Thanks!
Hi LW.
Over the course of several weeks in November and December, I ordered the Pinebook Pro, the PinePhone Braveheart edition, and the PineTime kit. In each case, I got both a PayPal receipt AND a separate email receipt from Pine64. The email came from sales@pine64.org and had an order number but no tracking info. On 12/12 I got an email from Pine64 informing me that my PineTime had shipped and that Pine were marking the order complete. That email did contain a tracking number.
If I were you I would check spam/junk folders and make sure you don't have an acknowledgement from Pine64 for your order. If you don't, then it might be worth sending them your paypal transaction info to make sure you order didn't fall through the cracks. If it makes you feel any better, I too ordered the ANSI PBP and haven't gotten a shipping notification yet, so don't panic!
Regards,
Bill
