08-23-2017, 12:10 PM
I am experiencing very unfortunate event - pinebook that came to me does not boot. I hope the community can help me with this.
Here is my case:
After delivery I tried to start pinebook by hitting the power button. The green power led turned on and nothing happened - screen did not react, no flash, no out of battery sign as many other users had experienced. I powered it down (pressing power button for ~5 seconds), the green power light went off. Then I plugged the charger in and the green power led button turned on again and that's it, nothing else happened. Unplugging the cable does nothing. The plastic around the charger port does not get warmer but the camera does get warmer when the device is plugged in. I tried unplugging the power cord and closing the lid, as I could see the green led light is still on, does not react to the lid.
I let it charge overnight, tried plugging charging cable many times and it made no effect. No other led lights turned on so far.
I wrote a support ticket but still got no response (after 4 days 17 hours passed at the time of the writing of this post).
Does anyone know what can be done in this case? I will gladly do any debugging that could help.
Also, I am not sure if I can unscrew the screws and look into the insides of the laptop without voiding the 30-day warranty in case the device is defective/dead. Can I do that safely? I have a suspicion that it is that the display is not working (just an assumption as of now) so I want to see if it is all plugged correctly inside.
I would also appreciate any other information that can be useful in my case.
Thank you.
Here is my case:
After delivery I tried to start pinebook by hitting the power button. The green power led turned on and nothing happened - screen did not react, no flash, no out of battery sign as many other users had experienced. I powered it down (pressing power button for ~5 seconds), the green power light went off. Then I plugged the charger in and the green power led button turned on again and that's it, nothing else happened. Unplugging the cable does nothing. The plastic around the charger port does not get warmer but the camera does get warmer when the device is plugged in. I tried unplugging the power cord and closing the lid, as I could see the green led light is still on, does not react to the lid.
I let it charge overnight, tried plugging charging cable many times and it made no effect. No other led lights turned on so far.
I wrote a support ticket but still got no response (after 4 days 17 hours passed at the time of the writing of this post).
Does anyone know what can be done in this case? I will gladly do any debugging that could help.
Also, I am not sure if I can unscrew the screws and look into the insides of the laptop without voiding the 30-day warranty in case the device is defective/dead. Can I do that safely? I have a suspicion that it is that the display is not working (just an assumption as of now) so I want to see if it is all plugged correctly inside.
I would also appreciate any other information that can be useful in my case.
Thank you.