Lost Board?

[rayzr8]

I am a Feburary backer, #2,262 to be exact and ordered an acrylic case and Wifi Module. I received message that it was shipped over a month ago and it has yet to arrived. Does it usually take this long for it to arrive?

[vsz85]

same here. march backer(2gb board+wifi). shipped with China post from late march. no where to be seen.
no respond from support or shipping@pine.

[vsz85]

support/shipping@pine doesnt respond.
tlim also doesn't respond to PM and forum post.
really2 disappointing.

[ViperVi]

Same here for me. As per my tracking number it was shipped on 2016-04-14 and as per TL, it should have arrived in 5-7 business days. But, nothing here so far.
Very disappointing.

I even tried emailing them and a PM to TL, with absolutely no response so far.

[vsz85]

Mine was stated to be shipped late march. And still no delivery up until now (almost 2 months). I'm starting to believe it is a fake tracking number. Complete waste of money. Is there anyway asking for a refund?

[rayzr8]

Mine was stated to be shipped late march. And still no delivery up until now (almost 2 months). I'm starting to believe it is a fake tracking number. Complete waste of money. Is there anyway asking for a refund?

I would actually be interested in this. I have ordered things from China over the years and have never had a lost package. Very convenient for them and what gets me is that they do not answer to emails. I know it's a small company but would it kill them to hire some temps to make things right for backers.

[Luke]

Mine was stated to be shipped late march. And still no delivery up until now (almost 2 months). I'm starting to believe it is a fake tracking number. Complete waste of money. Is there anyway asking for a refund?

When you enter the number into the tracking system - what does it say?

[vsz85]

Mine was stated to be shipped late march. And still no delivery up until now (almost 2 months). I'm starting to believe it is a fake tracking number. Complete waste of money. Is there anyway asking for a refund?

When you enter the number into the tracking system - what does it say?

 The last entry was:
Apr 01, 2016
10:11 am
【 Shenzhen (China)互换局】Export customs clearedChina Post

[Luke]

Mine was stated to be shipped late march. And still no delivery up until now (almost 2 months). I'm starting to believe it is a fake tracking number. Complete waste of money. Is there anyway asking for a refund?

When you enter the number into the tracking system - what does it say?

 The last entry was:
Apr 01, 2016
10:11 am
【 Shenzhen (China)互换局】Export customs clearedChina Post

I'm no expert, but it seems like you may indeed be right. It is now May 18th, so even with regular shipping I cannot see it taking this long. Have you contacted support? - if you haven't then please do so now. If they do not respond in 5 working days send a PM to tllim. I feel very sorry for you mate : 
I hope I am wrong and that your board will arrive in the end ...

[tllim]

Mine was stated to be shipped late march. And still no delivery up until now (almost 2 months). I'm starting to believe it is a fake tracking number. Complete waste of money. Is there anyway asking for a refund?

When you enter the number into the tracking system - what does it say?

 The last entry was:
Apr 01, 2016
10:11 am
【 Shenzhen (China)互换局】Export customs clearedChina Post

There are 30+ cases of fail delivery or stuck soemwhere on shipping process. We currently work with shipping facility to clear up case by case. Please PM me your KS/Backerkit order number, I will follow up with shipping facility.