Pinebook Pro & PinePhone shipping progress (2020)

[cacilhas]

After a few months it seems to me that the pandemic excuse can’t stand anymore.

Considering it, there’s no more choices but recognise you’re a fraud.

In this situation we get two alternatives:

1. You give me a final reasonable dead line to send my phone (something like 30 days);
   
2. Or I assume my frustration and you pay me back for I can spend my money in something will really be delivered.
   

I’m raising in every channel I can to make public the fraud you are until you do one of the two alternatives suggested above.



Rodrigo Cacilhas

https://store.pine64.org/checkout/?order...override=1

[esopo15]

On July 15, I ordered a payment for purchase a 14 ″ PINEBOOK Pro LINUX LAPTOP (ISO, UK Keyboard) but I have not received an order number .

[Luke]

On July 15, I ordered a payment for purchase a 14 ″ PINEBOOK Pro LINUX LAPTOP (ISO, UK Keyboard) but I have not received an order number .

The system sending out confirmations suffered from a failure following heavy load of traffic related to the PinePhone. If the paypal transaction succeeded then you have nothing to worry about. Sorry about this

[MamlinAV]

@Luke
Is there any new information about the warehouse in Poland and shipping to Russia and India?

[rhanksjr]

After a few months it seems to me that the pandemic excuse can’t stand anymore.

Considering it, there’s no more choices but recognise you’re a fraud.

In this situation we get two alternatives:

1. You give me a final reasonable dead line to send my phone (something like 30 days);
   
2. Or I assume my frustration and you pay me back for I can spend my money in something will really be delivered.
   

I’m raising in every channel I can to make public the fraud you are until you do one of the two alternatives suggested above.



Rodrigo Cacilhas

https://store.pine64.org/checkout/?order...override=1

I understand that you would be frustrated-nothing worse than being left hanging without answers. Could you dispute via PayPal to get your money back?

[natasha]

Not sure if Paypal gives you 3 or 6 months to fill a complaint, but I would not wait too long. Even if this is not pine64 fault or DHL fault... you have to be sure you are getting either the product or your money.

[bcnaz]

After a few months it seems to me that the pandemic excuse can’t stand anymore.

Considering it, there’s no more choices but recognise you’re a fraud.

In this situation we get two alternatives:

1. You give me a final reasonable dead line to send my phone (something like 30 days);
   
2. Or I assume my frustration and you pay me back for I can spend my money in something will really be delivered.
   

I’m raising in every channel I can to make public the fraud you are until you do one of the two alternatives suggested above.



Rodrigo Cacilhas

https://store.pine64.org/checkout/?order...override=1

I understand that you would be frustrated-nothing worse than being left hanging without answers. Could you dispute via PayPal to get your money back?

Click that link, you will see Rodrigo got his refund

[bitnick]

My phone is being processed by customs now!

Ordered 2020-04-27 to Sweden with "PinePhone Shipping" (that would be Asendia, I guess).

After manually selecting 4PX as carrier on 17track.net, the tracking looks like this:
======================================
Number: LBxxxxxxxxxBE
Package status: Pick up
Country: China -> Sweden
Destination:

Origin:
2020-07-25 12:53, Arrival from abroad
2020-07-20 18:27, Departure to country of destination
2020-07-15 04:00, LGG, Arrived at the destination airport
2020-07-15 04:00, LGG, Arrival of goods at destination airport
2020-07-10 23:17, HKG, shipment departed from airport of origin country
2020-07-10 23:17, HKG, shipment departed from airport of origin country
2020-07-09 23:00, HKG, Hand over to airline.
2020-07-08 15:23, HONG KONG - HONG KONG, Depart from facility to service provider.
2020-07-08 11:16, Item is ready for transport
2020-07-08 09:27, Item is announced / bpost received the information
2020-07-07 10:23, HONG KONG - HONG KONG, 4PX picked up shipment.
2020-07-07 10:23, HONG KONG - HONG KONG, Shipment arrived at facility and measured.
======================================
Powered by www.17track.net

Since 2020-07-25 I can also find the package on the tracking page of the national carrier (PostNord) using the same tracking number.

Yesterday, 2020-07-27, I got a text message from PostNord with instructions for how to pay VAT (355 SEK) + customs fee (75 SEK). Easy! (I did add a note to Pine64 when I bought the phone: "Please state actual/true value on customs declaration!" to minimise any hassle, and luckily they seem to have honored that!) Of course any socially responsible company would not try to commit tax fraud by systematically writing down the value of the goods they send ...

[the dids]

I received an email at expedition on  the 23rd with the tracking number. 

Lucky You ! I didn't even received such an email ...

I feel like I can forget to worry about this delivery during my two week vacation

finally, I received it during my vacation ...

opening the box was a cool experience !
since last week, i've been playing with this new to me system, but I found some issue.

where should I discuss about this with other users in order to find out if:
this appends to me only
there are some known solutions

Thanks for your comments.

[Luke]

OP updated.
Last OP edit in this thread - the thread will remain open for the time being, but I'll be closing it sometime in August. A new shipping thread for the next PBP and PP pmOS CE batch will open and this thread will be closed to avoid confusion and clutter.