Pinebook Pro & PinePhone shipping progress (2020)
(08-05-2020, 07:18 AM)N900 Wrote: I ordered a PinePhone that was shipped to France with Asendia. According to the the tracking system, the package arrived in France on July 1st, but there are no updates since then (the tracking system still shows the package as in transit). Is it plausible that the package has been stuck in customs for one month, or should I start to worry about it being lost?

I have tried to contact my local postal service and sales@pine64, but didn't get any answer...

From many posts I have read here, it gives the impression that once the package is shipped Pine64 doesn't feel responsible. Kind of now the responsibility is for the shipping company.

I might be wrong, but there are so many unanswered complaints. Maybe they consider the forum is not the right place, and they are answering many through e-mail.

Maybe they don't want to answer here, because they are afraid so many people will do the same.

In any case, their image is not good. If I were Pine64, I would have at least a written answer with the steps to take to help people who are worried about the shipping. Ignoring is never a good strategy

I hope you get help soon

Messages In This Thread
concerning my pinephone order - by freshinstall - 06-03-2020, 09:13 PM
So, where are the phones? - by daniel - 07-02-2020, 11:56 AM
RE: So, where are the phones? - by daniel - 07-03-2020, 10:53 AM
RE: So, where are the phones? - by Alstroplane - 07-03-2020, 10:56 AM
RE: Pinebook Pro & PinePhone shipping progress - by rhanksjr - 07-23-2020, 09:40 AM
RE: Pinebook Pro & PinePhone shipping progress - by rhanksjr - 08-02-2020, 11:14 PM
PinePhone stuck in customs? - by N900 - 08-05-2020, 07:18 AM
RE: PinePhone stuck in customs? - by daniel - 08-05-2020, 08:52 AM

Possibly Related Threads…
Thread Author Replies Views Last Post
  Shipping Update and Stock Availability Thread Luke 64 28,121 05-23-2022, 05:08 PM
Last Post: israel
  The PinePhone keyboard and cases are here! Luke 11 3,086 03-11-2022, 07:16 AM
Last Post: nontrivial
  PinePhone community poll results Luke 2 997 02-01-2022, 04:03 PM
Last Post: zer0sig
  PinePhone Keyboard update [April 24/04] Luke 72 63,500 01-30-2022, 02:30 AM
Last Post: bluekeys
  PinePhone Pro Explorer Edition is now available Luke 1 1,012 01-12-2022, 11:52 AM
Last Post: zer0sig
  PinePhone BE & Pinebook Pro shipping update thread Luke 136 98,411 06-04-2021, 09:43 AM
Last Post: Luke
  PinePhone Mobian CE shipping update thread Luke 59 46,020 04-25-2021, 12:57 PM
Last Post: Luke
  PinePhone BETA Edition pre-orders start March 24 Luke 2 3,710 04-23-2021, 09:25 PM
Last Post: ryo
  PinePhone KDE Community Edition shipping update thread. Luke 135 107,353 04-11-2021, 01:47 PM
Last Post: Luke
  Manjaro Community Edition Shipping thread Luke 124 88,676 01-28-2021, 07:30 PM
Last Post: Muad

Forum Jump:

Users browsing this thread: 2 Guest(s)