12-31-2019, 03:08 PM
(12-30-2019, 06:58 PM)Luke Wrote: Speaking of store support, a kind request to everyone waiting for a Pinebook Pro or/and PinePhone; I understand that you are really excited and want your device as soon as possible, and this prompts you to seek out answers. I really get it. But unless you feel like we've missed your shipment after having done some research on shipping dates, rather then emailing support post a question on the forum or in the chats. Support emails are filled with 'When is X shipping?' questions and this detracts from support staff getting back to people who are experiencing issues with their orders or equipment. For those who do not know, dates can usually (if not always) be found in latest blog posts and on social media (twitter / mastodon) as well as on the forums (someone usually asked a shipping question already, and its been answered). You can usually also get a quick answer to this question in the chats.
Yes, it's the mistake of an over-excited newby to send emails asking when something will ship. Many of us have seen both sides of that. Folks, please pay attention to Luke's request, or you will delay your own shipment (heh).
