(12-30-2019, 08:16 PM)bcnaz Wrote: Luke
Thanks to all who answered my poll regarding how we did and what we could do better. Approx 40% indicated that the one thing they'd like to see is more shipping options and 30% had no complaints at all. Another 10% felt we could do better on communicating with the community and 15% felt that the store support was lacking. We already have started looking at shipping options; for instance, we're experimenting with Asendia for the PinePhone Brave Heart edition. If this turns out to be success, then I think we'll be considering this as an alternative to other shipping methods. It falls somewhere in the middle between the standard shipment and DHL in that its faster and all-around 'better' than the standard option while being significantly cheaper than DHL. It also - from the limited experience we have - limits the likelihood of you being charged import tax in some geographical areas. As for store support - I think it has improved significantly already over the past year, and I am certain that it will further improve in the next 12 months time.
I was really impressed with DHL delivery, of my first ISO Pinebook Pro.
Hong Kong to Arizona, USA in less than 48 hours.
Asendia's 10-14 days just does not sound quite as ... inviting to me.
Can the purchaser pick which service they prefer ?
I agree. I'd rather pay more for the fast and efficient shipping DHL offers (USA) than risk a lost package (due to longer transit times) and slower shipping. At least for dev units of devices where i want to get them ASAP.
(DHL shipped in about 3 days to me after departing hong kong, two days early from the estimated arrival)
I also have a very bad USPS post office near me that looses packages all the time. I'd rather not deal with them if i can.
