Special mid-month update - shipping status of PBP ; PT and PP
(10-22-2019, 12:10 PM)Luke Wrote:
Quote:And I guess a secondary question, also logistically speaking, is: why can't someone literally carry 15 boxes to a post office?  Is there some policy that forbids that?  Some cultural "that's not how it's done here" sort of thing?

These units were not completely assembled at the factory by the time the second / third batch PCBAs rolled in and scheduled for production. At the same time, we had to get the completed units out.

As for 'carrying the 15 boxes to a post office' - indeed, its not something that is possible.  PBPs are built in Shenzhen, mainland China, but ship out from Hong Kong via DHL. Staff needs to cross the border to bring them to HK, which is a journey rather than a casual walk to the local post office.

As to why they need to fly out from HK as opposed to Shenzhen: all electronics containing lithium ion batteries need to be handled in a particular way, since they are considered hazardous. Only certain shipping companies have the correct accreditation to make such shipments worldwide - DHL happens to be one of them. Other shipping options currently at our disposal do not have such accreditation.

We are aware we let people down, and are putting in an effort to make things right. That said, early days of product manufacturing are frequently problem-ridden.

You guys could consult on how to do customer service. You handle concerns, update regularly, and you're honest about status. Even when the message is disappointing, the way the message is delivered is fantastic.

I don't have any need for information, I just wanted to make sure I voiced my appreciation.

Messages In This Thread
RE: Special mid-month update - shipping status of PBP ; PT and PP - by sinistermrcream - 10-22-2019, 12:33 PM

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