Backer 5,199 - not delivered items
#1
Hi,
I've got 2 packages already but still didn't get all parts I've ordered and shipping@pine64.com doesn't respond to my reminding e-mails. Last time it was Lucy Duong on Pine64 side and she wrote on 15 September:

"No worries, I've notified the shipping department of your issue and they will reship your package as soon as possible!"

And no more information from that time, almost 2 months already Sad

1st package contained Pine64 boards, memory cards, wifi/bt modules, screens, batteries
2nd package contained 2x playbox cases with ribbon cable, and that's all..

I still didn't get:
1. ABS enclosure as part of IoT Kit
2. Z-wave module (EU) as part of IoT Kit

tllim can you help me?
  Reply
#2
(11-07-2016, 02:45 PM)bogasman Wrote: Hi,
I've got 2 packages already but still didn't get all parts I've ordered and shipping@pine64.com doesn't respond to my reminding e-mails. Last time it was Lucy Duong on Pine64 side and she wrote on 15 September:

"No worries, I've notified the shipping department of your issue and they will reship your package as soon as possible!"

And no more information from that time, almost 2 months already Sad

1st package contained Pine64 boards, memory cards, wifi/bt modules, screens, batteries
2nd package contained 2x playbox cases with ribbon cable, and that's all..

I still didn't get:
1. ABS enclosure as part of IoT Kit
2. Z-wave module (EU) as part of IoT Kit

tllim can you help me?
Please post a support ticket at http://forum.support.org. In general, the ticket response within 48 hours and the shipment will be dispatch within a week for missing items.

We switch to ticket system vs previous ad-hoc way so that the new method allows us to keep track and easier follow up on each case.
  Reply
#3
Hi
I sent 2 emails 3rd Sep and 26 Sep haven't received a response.
The status of my orders says shipped on the web site but did not receive module.
The the z wave module (AU) was not shipped with the package only the white enclosures.
Label on the package says it contained z wave module but was not included in the package.
I received 2 packages here are the tracking details   
LX949948174CN
LX970371189CN
regards
I.M
  Reply
#4
(11-15-2016, 01:51 AM)c773663 Wrote: Hi
I sent 2 emails 3rd Sep and 26 Sep haven't received a response.
The status of my orders says shipped on the web site but did not receive module.
The the z wave module (AU) was not shipped with the package only the white enclosures.
Label on the package says it contained z wave module but was not included in the package.
I received 2 packages here are the tracking details   
LX949948174CN
LX970371189CN
regards
I.M

I get  a server not found when contacting forum/support
  Reply
#5
(11-19-2016, 07:27 PM)c773663 Wrote:
(11-15-2016, 01:51 AM)c773663 Wrote: Hi
I sent 2 emails 3rd Sep and 26 Sep haven't received a response.
The status of my orders says shipped on the web site but did not receive module.
The the z wave module (AU) was not shipped with the package only the white enclosures.
Label on the package says it contained z wave module but was not included in the package.
I received 2 packages here are the tracking details   
LX949948174CN
LX970371189CN
regards
I.M

I get  a server not found when contacting forum/support
Just checked with support team, they have responded on your support ticket.
  Reply


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