Freezing and force rebooting on PinePhone

[HHawks]

Hello everyone, I have been having an issue with the PinePhone. It sometimes randomly freezes (the screen is unresponsive, but the phones still works) and then after 10 seconds, it forcibly reboots and makes a clicking/popping sound (same sound when the camera starts up). The phone seems to be still working as I have been in a call when that happened.

However, the logs don't get saved after the force reboot, so I don't know what's causing the issue. Does anyone have any idea what the issue may be?

[katyperry]

Hello everyone, I have been having an issue with the PinePhone. It sometimes randomly freezes (the screen is unresponsive, but the phones still works) and then after 10 seconds, it forcibly reboots and makes a clicking/popping sound (same sound when the camera starts up). The phone seems to be still working as I have been in a call when that happened.

However, the logs don't get saved after the force reboot, so I don't know what's causing the issue. Does anyone have any idea what the issue may be?
Crazy Cattle 3D

The clicking sound you hear is quite distinctive and often associated with the camera module being powered up. There may be an underlying power management issue that's causing the system to momentarily lose stability, triggering the camera power-up sequence right before the forced reboot. This could be related to the battery, power delivery circuitry, or even a kernel-level power management setting.

[HHawks]

Hello everyone, I have been having an issue with the PinePhone. It sometimes randomly freezes (the screen is unresponsive, but the phones still works) and then after 10 seconds, it forcibly reboots and makes a clicking/popping sound (same sound when the camera starts up). The phone seems to be still working as I have been in a call when that happened.

However, the logs don't get saved after the force reboot, so I don't know what's causing the issue. Does anyone have any idea what the issue may be?
Crazy Cattle 3D

The clicking sound you hear is quite distinctive and often associated with the camera module being powered up. There may be an underlying power management issue that's causing the system to momentarily lose stability, triggering the camera power-up sequence right before the forced reboot. This could be related to the battery, power delivery circuitry, or even a kernel-level power management setting.

Yeah, I think it may be a battery issue (or the system has an issue communicating with the battery.) The freezing happens mostly when it is charging, it happened once that it was charging the phone and on 94% and it froze and force reboot itself. Afterwards I have left it plugged into the computer to see if the issue is with the power brick and the it froze and rebooted itself again. 

That doesn't happen when it is in sleep or shut down and charging at the same time. It may be a good idea to calibrate the battery, discharging it completely and then charging it with JumpDrive.

Either way, I will try to boot PostmarketOS with systemd (or some other distro with systemd) to hopefully get logs of the freezing, as the current method doesn't work.

[dukla2000]

pmOS has a forced shutdown at 15% battery level which is unannounced. If you are plugged in the phone will of course restart.

My vote is older battery - keep it charged above 20%.

AFAIK systemd not yet available in pmOS for PP, even if you pmbootstrap it yourself.

[Kevin Kofler]

On postmarketOS, systemd is currently only available in edge, not in the stable release. It will probably be in the next stable release once that branches from edge (unless it causes so much breakage that they have to revert and postpone it). That is expected to happen around the same time the underlying Alpine Linux branches.