Screen seems ok but no display
#1
Hello everybody!

I received my new PinePhone last week. It's running the Manjaro OS from factory and since a few days, I have no display. The screen seems to work, the phone is responding to ssh and I can connect an external screen, it's working okay but the phone's screen stays black-ish.
What can I do?
  Reply
#2
(10-17-2022, 08:35 AM)UncleMeat Wrote: Hello everybody!

I received my new PinePhone last week. It's running the Manjaro OS from factory and since a few days, I have no display. The screen seems to work, the phone is responding to ssh and I can connect an external screen, it's working okay but the phone's screen stays black-ish.
What can I do?

Please boot a different distribution from microSD card. If the issue persists there I suggest to open a ticket under https://support.pine64.org before the warranty period ends.
  Reply
#3
(10-30-2022, 03:17 AM)fxc Wrote:
(10-17-2022, 08:35 AM)UncleMeat Wrote: Hello everybody!

I received my new PinePhone last week. It's running the Manjaro OS from factory and since a few days, I have no display. The screen seems to work, the phone is responding to ssh and I can connect an external screen, it's working okay but the phone's screen stays black-ish.
What can I do?

Please boot a different distribution from microSD card. If the issue persists there I suggest to open a ticket under https://support.pine64.org before the warranty period ends.

Yes, the issue persists while booting from microSD, I'm gonna open a ticket.
Thanks for replying!
  Reply
#4
(11-03-2022, 06:37 AM)UncleMeat Wrote:
(10-30-2022, 03:17 AM)fxc Wrote:
(10-17-2022, 08:35 AM)UncleMeat Wrote: Hello everybody!

I received my new PinePhone last week. It's running the Manjaro OS from factory and since a few days, I have no display. The screen seems to work, the phone is responding to ssh and I can connect an external screen, it's working okay but the phone's screen stays black-ish.
What can I do?

Please boot a different distribution from microSD card. If the issue persists there I suggest to open a ticket under https://support.pine64.org before the warranty period ends.

Yes, the issue persists while booting from microSD, I'm gonna open a ticket.
Thanks for replying!

The display unit probably failed after dispatch, which can occasionally happen.
  Reply


Possibly Related Threads…
Thread Author Replies Views Last Post
  My screen bottom side has loosed its tactile function arbocenc 1 170 01-06-2023, 10:02 AM
Last Post: britelite
  "PinenotePhone": Swap E-Ink Screen Onto Pinephone? britelite 0 138 01-03-2023, 06:17 PM
Last Post: britelite
Question Black screen no matter the OS joseph303 2 610 07-19-2022, 01:07 AM
Last Post: joseph303
  Boot problem: wrong screen orientation Jetpac 6 2,088 07-18-2022, 12:47 PM
Last Post: fravoi
  Manjaro phosh no screen rotation sandspur 1 619 06-23-2022, 01:02 AM
Last Post: rapp
  Screen Lock Dinosaur1946 0 437 05-03-2022, 05:03 PM
Last Post: Dinosaur1946
  Boot screen stuck at 'K' because of firmware deleted. poundantisec 5 2,573 04-23-2022, 07:01 PM
Last Post: projectsfromb
  Cannot even create profile because screen won't rotate2 absolutenoob 5 2,090 02-28-2022, 01:00 PM
Last Post: Jetpac
Sad New PinePhone won't boot 9/10 times - Screen is on but stays black :( dante404 7 2,464 10-13-2021, 05:13 AM
Last Post: dante404
  screen doubling ommm 2 1,322 10-01-2021, 12:11 PM
Last Post: tllim

Forum Jump:


Users browsing this thread: 1 Guest(s)