PINE64   ›   PinePhone   ›   General Discussion on PinePhone   ›   Screen seems ok but no display

Screen seems ok but no display
UncleMeat
Pine Initiate
**
Joined: Oct 2022
Posts: 2

Reputation: 0
#1
10-17-2022, 08:35 AM
Hello everybody!

I received my new PinePhone last week. It's running the Manjaro OS from factory and since a few days, I have no display. The screen seems to work, the phone is responding to ssh and I can connect an external screen, it's working okay but the phone's screen stays black-ish.
What can I do?
  Reply
fxc
Super Moderator
******
Joined: May 2020
Posts: 302

Reputation: 33
#2
10-30-2022, 03:17 AM
(10-17-2022, 08:35 AM)UncleMeat Wrote: Hello everybody!

I received my new PinePhone last week. It's running the Manjaro OS from factory and since a few days, I have no display. The screen seems to work, the phone is responding to ssh and I can connect an external screen, it's working okay but the phone's screen stays black-ish.
What can I do?

Please boot a different distribution from microSD card. If the issue persists there I suggest to open a ticket under https://support.pine64.org before the warranty period ends.
  Reply
UncleMeat
Pine Initiate
**
Joined: Oct 2022
Posts: 2

Reputation: 0
#3
11-03-2022, 06:37 AM
(10-30-2022, 03:17 AM)fxc Wrote:
(10-17-2022, 08:35 AM)UncleMeat Wrote: Hello everybody!

I received my new PinePhone last week. It's running the Manjaro OS from factory and since a few days, I have no display. The screen seems to work, the phone is responding to ssh and I can connect an external screen, it's working okay but the phone's screen stays black-ish.
What can I do?

Please boot a different distribution from microSD card. If the issue persists there I suggest to open a ticket under https://support.pine64.org before the warranty period ends.

Yes, the issue persists while booting from microSD, I'm gonna open a ticket.
Thanks for replying!
  Reply
fxc
Super Moderator
******
Joined: May 2020
Posts: 302

Reputation: 33
#4
11-03-2022, 07:02 AM
(11-03-2022, 06:37 AM)UncleMeat Wrote:
(10-30-2022, 03:17 AM)fxc Wrote:
(10-17-2022, 08:35 AM)UncleMeat Wrote: Hello everybody!

I received my new PinePhone last week. It's running the Manjaro OS from factory and since a few days, I have no display. The screen seems to work, the phone is responding to ssh and I can connect an external screen, it's working okay but the phone's screen stays black-ish.
What can I do?

Please boot a different distribution from microSD card. If the issue persists there I suggest to open a ticket under https://support.pine64.org before the warranty period ends.

Yes, the issue persists while booting from microSD, I'm gonna open a ticket.
Thanks for replying!

The display unit probably failed after dispatch, which can occasionally happen.
  Reply


Possibly Related Threads…
Thread Author Replies Views Last Post
  PinePhone Boots but only Shows Black Screen with Backlight danyeaw 1 679 06-30-2024, 10:18 AM
Last Post: danyeaw
  Boot screen stuck at 'K' because of firmware deleted. poundantisec 9 6,792 08-28-2023, 11:38 AM
Last Post: fxc
  locked out on PIN screen g40 1 972 06-07-2023, 10:20 PM
Last Post: Kevin Kofler
Sad New PinePhone won't boot 9/10 times - Screen is on but stays black :( dante404 8 6,660 02-03-2023, 01:27 AM
Last Post: dante404
  My screen bottom side has loosed its tactile function arbocenc 1 1,144 01-06-2023, 10:02 AM
Last Post: britelite
  "PinenotePhone": Swap E-Ink Screen Onto Pinephone? britelite 0 884 01-03-2023, 06:17 PM
Last Post: britelite
Question Black screen no matter the OS joseph303 2 1,994 07-19-2022, 01:07 AM
Last Post: joseph303
  Boot problem: wrong screen orientation Jetpac 6 4,726 07-18-2022, 12:47 PM
Last Post: fravoi
  Manjaro phosh no screen rotation sandspur 1 1,683 06-23-2022, 01:02 AM
Last Post: rapp
  Screen Lock Dinosaur1946 0 1,008 05-03-2022, 05:03 PM
Last Post: Dinosaur1946

Forum Jump:


Users browsing this thread: 4 Guest(s)