Batch #2 - DOA Pinecil?
#1
While I opened a ticket to get an official answer to this issue, I'm also posting here in case there is a quick fix / known issue.

I received today my Pinecil from the 2nd batch. When plugging it to any power source (tried a few PD USB-C, and 12V DC barrel, or from the computer) the screen either stays black, or for about 1 out of 3 plugging events I'm getting a "random dots" pattern

[Image: SVb67iG.jpg]

Reading around in the forum / wiki:
- I updated the firmware to the most recent one (following http://forum.pine64.org/showthread.php?tid=12803 as the MASS_ERASE error was present for me too)
Same issue after successful update. Pinecil is detected in DFU mode as you would expect.
- I can also confirm that this device is making an annoying rattling noise http://forum.pine64.org/showthread.php?tid=12859 that seem to be coming from the DC barrel / USB-C side of the device. Opening it up did not reveal anything loose there, but confirmed the location of the noise. Not sure if normal (but slightly annoying to say the least) and unlikely to be linked to my issue as both DC barel or USB-C powering seems to result in random dots pattern.

I will update that topic when I'm hearing some news from the ticket, but hopefully someone else got the same issue and have a fix for it.
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#2
Update from the opened ticket: it was indeed DOA, this unit is getting a RMA.

If you are having the same issue and ended up finding that forum post your best option for now is to open a support ticket on the "Order Support" section of the website https://desk.zoho.com/portal/pine64/home

Meanwhile if anyone want me to check anything specific inside to understand what the issue is before I have to send it back I will gladly try to do my best to have a look.
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#3
(01-27-2021, 04:57 PM)emc2cube Wrote: Update from the opened ticket: it was indeed DOA, this unit is getting a RMA.

If you are having the same issue and ended up finding that forum post your best option for now is to open a support ticket on the "Order Support" section of the website https://desk.zoho.com/portal/pine64/home

Meanwhile if anyone want me to check anything specific inside to understand what the issue is before I have to send it back I will gladly try to do my best to have a look.

Please do so, product team has high interest to know the failure cause and keep improving the Pinecil.
  Reply


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