06-25-2020, 11:25 PM
@Luke - Is there anyone on support/sales team assisting buyers here?
I ordered a PinePhone (UBPorts) the day preorders opened. I have been waiting patiently since then, knowing it would take time (monitoring twitter and these forums for routine updates). However right now I'm seeing multiple posts and twitter feeds about people receiving their phone or at the least getting tracking numbers... and I've heard nothing.
I've emailed sales just to get a sense of what might be happening with my order and have heard nothing after about 5 days. (Not even an automated response)
At this point its getting hard not to question if I'm being scammed outright. Or if there's yet another major issue, which no one wants to take 5 minutes to offer an update on. I understand this is a rather niche production run and (having assisted friends with product shipping) that things happen with logistics. Still it would be nice to feel like some effort to address concerns or answer simple questions, from the actual sales/business side.
You seem to be the only person engaging here, so I'm hoping for even a little new to gauge how I should be approaching the situation.
I ordered a PinePhone (UBPorts) the day preorders opened. I have been waiting patiently since then, knowing it would take time (monitoring twitter and these forums for routine updates). However right now I'm seeing multiple posts and twitter feeds about people receiving their phone or at the least getting tracking numbers... and I've heard nothing.
I've emailed sales just to get a sense of what might be happening with my order and have heard nothing after about 5 days. (Not even an automated response)
At this point its getting hard not to question if I'm being scammed outright. Or if there's yet another major issue, which no one wants to take 5 minutes to offer an update on. I understand this is a rather niche production run and (having assisted friends with product shipping) that things happen with logistics. Still it would be nice to feel like some effort to address concerns or answer simple questions, from the actual sales/business side.
You seem to be the only person engaging here, so I'm hoping for even a little new to gauge how I should be approaching the situation.