07-21-2023, 08:01 PM
(07-21-2023, 01:33 PM)dstallmo Wrote: How did you get help from the Pine staff? I haven't found a phone number to use and have emailed them several times. I contacted them on 6/5 and they indicated they opened a ticket one it and I never heard from them again. I contacted them on 7/4 and they asked again about the order number of the part I had the question about which I immediately set them (they already had the order number from the first time I contacted them). Again I have not heard from them. Now I have three new pines that I couldn't try initially since I got them for Christmas but, unlike the cards I got several years ago that came with power cords) they didn't come with power cords. I had a question about which power cords to get, which I also sent a question about that they never responded with an answer, so I ordered what I thought was the correct power cords and waited the month it takes to get stuff from China. I was initially using Cubie cards which work well but they don't seem to be supporting new cards anymore. I have never dealt with an electronics company like Pine who don't support their products.
So, again, how did you get help from the Pine Staff?
Please PM your support ticket and will notify support team to revisit.
