05-17-2021, 07:22 AM
(05-16-2021, 10:45 PM)streak Wrote: Guys @pinephone / Lukasz
im waiting for my package since 9 of may. I Send few emails to sales@pinephone
They instruct me to contact DHL.
DHL informs me that PINE logistic team didnt passed package to DHL, yet So they dont have anything to send via dhl.
Its already 8 days since You (pinephone team) said the package is sent via DHL, but dhl didnt picked up the package from you. im getting really frustrated by whole situation right now.
This becomes pretty ridiculous since distribution centre is located in poland , im from poland . I've seen on forum pineboard packages are sent to people in germany and i cant get any serious contact to someone from poland in my case.
I Would like to contact logistic team directly (imho best way) to stop this sending emails mumbo jumbo , and resolve the problem ASAP. If it is impossible , maybe You, @Luke Lukasz will be helpfull in this situation
Maciej
-- update:
I received official statement from DHL poland that my package wasnt sent/picked up from pinephone distribution center. Here it is: (in polish)
--
Szanowny Kliencie,
w odpowiedzi na zgłoszenie dotyczące interwencji do numeru listu przewozowego: [twoj_numer] pragnę poinformować, iż przesyłka nie została nadana. Nasz system posiada jedynie dane elektroniczne. Prosimy o złożenie interwencji po pojawieniu się statusów w śledzeniu przesyłki https://sprawdz.dhl.com.pl
Czesc Macieju,
Drop by the chat and PM me please - as I explained in the past, I stay clear of support because helping one person obliges me to help the next too (ultimately this would become a full time job just doing this) but also secondly because support isn't really thrilled when I meddle.
That said, if it is just a question of placing a phone call and figuring out why the parcel wasn't picked up, then I can do that.
