08-13-2020, 09:33 PM
(08-13-2020, 06:45 PM)kickdog20 Wrote:Please PM me your support ticket number and I will review the support log. BTW, also lets me know that when you plug in power supply, there is a small red LED close to the DC jack, does the red LED light up?(08-13-2020, 05:39 PM)lot378 Wrote: The dialogue with support should have quickly identified and acknowledged the issue with the barrel-jack charger and sent the customer a replacement charger. Getting nowhere for two months and then support ducking out with an "out of warranty" weasel move? That is not impressive. Is it on purpose?
The support side of Pine64 obviously needs an overhaul - from the web site (tie orders and support together with an account) through to reviewing what support actually has been doing and recognising the improvements needed in the area. Community covers so much but arrows still end up to support and support is hit and miss.
Exactly. I had already correctly identified the problem. Waiting three days each time for a response that simply asked a question I'd already answered... It was worse than worthless.