(05-04-2021, 11:36 AM)Daniel972 Wrote:(04-22-2021, 04:57 AM)dayobe2020 Wrote: A wish for topic or wiki here on Pine64 would be personal order shipping and delivery experiences
grouped up in Region ( Continent ), Country, alphabethically.
I had to call DHL here in Israel in order to clarify that DHL here is strictly Door 2 Door andno PO Boxes.
Pine logistics in Hongkong have no way of knowing this. They just get an ¿illegal zip code error message.
It took days of mailing back and forth and a lot of unescessary frustration before this very simple
detail with DHL was cleared out
Personal Experience DHL shipping Israel update:
DHL Israel has turned the shipment of my pinephone into a bizarre farse by:
Creating a New Company label from my delivery instructions: "Basement Back Door Entrance"
Also by ignoring repeated timely input and outputed confirmation information from its own online tracking application
Shipping it from the agreed Airport Service point to a location where it cannot be picked up and freezing it
on a pretext of lacking import tax payment , although DHL affirms the possibility of payment
together with a sceduled pickup location.
I have notified logistics at Pine64 about these issues,but have little hope it will repair this DHL Israel created shipping
issue.
A note. I am the same person as the above thread starter only now using my real name with
a personally connected email address.
Sad regards.
Daniel+972.
Hey Daniel, sorry probably just me being thick but I don't quite understand what happened. So you ordered your PinePhone to a PO box (correct?), the transaction went through fine in the store, DHL Hong Kong accepted the parcel and verified the delivery address, and then DHL Israel gave you trouble because they don't deliver to PO boxes? is this correct?