Forum issue: not receiving emails
In addition, it seems like they're not receiving regular emails either.
Submitting a ticket worked, they confirmed they've never received any of the 4 emails I've sent to them.
So maybe something might be wrong with their email server in general (both SMTP and POP or IMAP)?
If you're on Thunderbird, open the current email, then (I'm using it in the Japanese version, so the labels might differ in English): Other → View source.
![[Image: Screenshot_20201117_081007.png]](https://cdn.discordapp.com/attachments/380044594647400448/778034433927151657/Screenshot_20201117_081007.png)
In the case of the order confirmation (and I'll censor out everything that is uniquely identifyable for obvious reasons):
Submitting a ticket worked, they confirmed they've never received any of the 4 emails I've sent to them.
So maybe something might be wrong with their email server in general (both SMTP and POP or IMAP)?
(11-16-2020, 08:03 AM)marcih Wrote: I've contacted my email provider but they said they'll need to know which address the emails are getting sent fromJust a guess, but maybe they're meaning the server address (which you can find in the email header).
If you're on Thunderbird, open the current email, then (I'm using it in the Japanese version, so the labels might differ in English): Other → View source.
In the case of the order confirmation (and I'll censor out everything that is uniquely identifyable for obvious reasons):
Quote:Received: from pine64.com (pine64.com [34.〇〇])So in this case, they'll want "pine64.com" and the IP address you can find right after it.
by mail.〇〇.jp (Postfix) with ESMTPS id 〇〇
for <〇〇.jp>; 〇〇, 〇〇 Oct 2020 〇〇 +0900 (JST)
Received: by pine64.com (Postfix, from userid 〇〇)
id 〇〇; 〇〇, 〇〇 Oct 2020 〇〇 +0000 (UTC)
