07-27-2020, 10:16 AM
I just wanted to chime in from a neutral observer point of view. I'm not going to argue the points here, as I think this was already explored sufficiently.
I think _ANY_ personal insults should be kept out of this.
The reality is that there are and have been dissatisfied customers (mostly shipping related?).
I feel Jazzband (although I can see how some posts could be considered "annoying") has indeed been very civil (especially compared with some other people encountering problems),
even despite being attacked by some of the community trying to defend Pine64.
As a community I feel we generally be should try to work with people voicing concerns (obvious trolling/flaming excluded) instead of dismissing their opinions.
We are all in the same boat here (wanting cool hardware) and we shouldn't start fights among ourselves.
From browsing through the forums I have read quite a few posts from people reaching out because they haven't been answered by email after a few weeks.
I think we can agree that this is not ideal. Granted I can imagine the team getting swamped by messages in the last couple of months for various reasons (mostly logistics I'd wager?). Doing customer service is probably a thankless task (people who are happy will usually not contact customer service),
so I would like to take the opportunity and thank everyone involved from the pine team for doing a great job.
I'm convinced Pine64 is well aware of problems that occured and have (internally) a "Lessons learned" process and try to do
everything in their power to make the best products/experience for their users/customers possible.
Disclaimer:
I never had a a problem with my orders (got the PBP, PP BH, PP CE and currently waiting on the PineTab - I definitely need to get a PineTime, and a RockPro64 and the cluster and the CUBE and the soldering iron thing and so on :P - Pine64 will make me poor with all these irresistible cool playthings to tinker with!).
I think _ANY_ personal insults should be kept out of this.
The reality is that there are and have been dissatisfied customers (mostly shipping related?).
I feel Jazzband (although I can see how some posts could be considered "annoying") has indeed been very civil (especially compared with some other people encountering problems),
even despite being attacked by some of the community trying to defend Pine64.
As a community I feel we generally be should try to work with people voicing concerns (obvious trolling/flaming excluded) instead of dismissing their opinions.
We are all in the same boat here (wanting cool hardware) and we shouldn't start fights among ourselves.
From browsing through the forums I have read quite a few posts from people reaching out because they haven't been answered by email after a few weeks.
I think we can agree that this is not ideal. Granted I can imagine the team getting swamped by messages in the last couple of months for various reasons (mostly logistics I'd wager?). Doing customer service is probably a thankless task (people who are happy will usually not contact customer service),
so I would like to take the opportunity and thank everyone involved from the pine team for doing a great job.
I'm convinced Pine64 is well aware of problems that occured and have (internally) a "Lessons learned" process and try to do
everything in their power to make the best products/experience for their users/customers possible.
Disclaimer:
I never had a a problem with my orders (got the PBP, PP BH, PP CE and currently waiting on the PineTab - I definitely need to get a PineTime, and a RockPro64 and the cluster and the CUBE and the soldering iron thing and so on :P - Pine64 will make me poor with all these irresistible cool playthings to tinker with!).
