07-16-2020, 03:59 PM
(07-16-2020, 01:52 PM)Jazzband Wrote: Finally, to actually get things straight:
When you announced preorders for the last batch of PBPs and Pinephones, you knew about the pandemic. Yet you decided to proceed.
You knew about border closures and quarantine. And you still decided to proceed.
You knew your capacity & limitations. Yet you kept preorders open for months and taken on more orders than you can handle.
Knowing all this you still decided to proceed with shipping two batches of different products at the same time.
You've never worked with the last laptop factory before and you knew you wouldn't be able to perform independent QA. Yet you still decided to proceed.
Before you or anyone else mentions that you're selling your products "at a price", you've set the prices yourself. And still decided to proceed.
And then, when things predictably went wrong, you blamed pandemic, factory, shipping companies, lack of staff, heavy workloads and... customers for being impatient?
It's probably worth mentioning Pine64 is a company whose focus is to support the community by making the hardware products it does (https://www.pine64.org/philosophy/). This is probably something they need to state on their store page, as to why things operate differently to companies whose goal it is to make money, so people know what to expect when making purchases. The community is generally happy to forego the delays and mishaps here and there, as they know Pine64 is only working within their means, trying their best, are not profit driven, and will support the devices as much as they can. They're very open and honest; much more than other hardware suppliers.
You're almost better off looking at it like Pine64 is a mate of yours trying to do a favour by organise a heap of hardware for everyone, at as close to cost price as possible. When you realise that's all that's happening, it's easier to forgive them for what happens every now and again.
I can understand your frustration, when all you want to do is be able to enjoy your device, so all the best! I hope it all gets resolved.
