July Community Update discussion

[matosys]

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Have I been serviced/helped out? Let's see, what have you guys done in those 39 days?
Do I have a fully functional PBP? No.
Have I gotten my money back? No.
Pretty sure I wasn't helped.

Finally, to actually get things straight:
When you announced preorders for the last batch of PBPs and Pinephones, you knew about the pandemic. Yet you decided to proceed.
You knew about border closures and quarantine. And you still decided to proceed.
You knew your capacity & limitations. Yet you kept preorders open for months and taken on more orders than you can handle.
Knowing all this you still decided to proceed with shipping two batches of different products at the same time.
You've never worked with the last laptop factory before and you knew you wouldn't be able to perform independent QA. Yet you still decided to proceed.
Before you or anyone else mentions that you're selling your products "at a price", you've set the prices yourself. And still decided to proceed.
And then, when things predictably went wrong, you blamed pandemic, factory, shipping companies, lack of staff, heavy workloads and... customers for being impatient?

And now your plan is... what, to just step on the same set of rakes all over again and let your customers absorb all your risks?
And after all that you're the ones to talk about betrayed trust?

So you consider yourself being helped if one of those 2 scenarios come true? The shipping part in itself for parts is like 2 weeks, in an express package and more like 3 in a regular one. If there's any delay in your ticket getting served to begin with, 39 days are nothing. This is something you opt into, pretty much. If your expectations are different, your expectations are out of line, to be honest.

The same goes for your expectation that things like boarders closing and quarantines should be taken into account. The situation changes pretty rapidly. You can't take things into account, that are out of your control. The only thing one can do, is trying to do business as usual and do one's best.

And the same goes for the setting of a price. This is not the first product and pricing has been fine until now. The factors to be taken into account are known, and one of these factors is the price quote from the factory. Part of doing business is putting trust into your business partners. It does not work any other way.


I do feel your frustration and you feeling betrayed but try to keep your calm, this looks - to me at leaast - neither like an issue with Pine64, nor the support.


I hope you get your problem solved soon though, best wishes for that.