July Community Update discussion

[Jazzband]

• I'll post the reported issue rate for the first sub-batch of PBPs when I get the numbers. I already requested this data, but because of the situation with shipping of the PinePhone I haven't received a response from support re. the figures.
  
• I think that my post made it clear what we're doing for the next batch of PBPs, but let me reiterate for the record that we have changed the factory we work with. This is because the previous factory betrayed our trust. Besides, as I've already explained, the only reason this situation occurred was because we couldn't perform independent QA (which are always done) during the pandemic. The team unpacked and performed independent QA after the initial problem reports, hence there were no unusual reports on the remaining sub-batches from the previous factory.
  
• As for planning future batches ... yes, of course, as majority of users have had a great experience with the PBP ever since it began shipping ~1 year ago.
  
• Lastly, if I understood correctly, you have been serviced / helped out - just not at the pace you expected. Is this correct? Well, swift operation is not something we can guarantee under heavy workload unfortunately. Simply put, there are limitations to our capacity.
  

Ah, right, you have yet another ongoing situation, and still, you're taking more preorders for yet another product line. It seems you're always going to have this as an excuse, doesn't it?

Have I been serviced/helped out? Let's see, what have you guys done in those 39 days?
Do I have a fully functional PBP? No.
Have I gotten my money back? No.
Pretty sure I wasn't helped.

Finally, to actually get things straight:
When you announced preorders for the last batch of PBPs and Pinephones, you knew about the pandemic. Yet you decided to proceed.
You knew about border closures and quarantine. And you still decided to proceed.
You knew your capacity & limitations. Yet you kept preorders open for months and taken on more orders than you can handle.
Knowing all this you still decided to proceed with shipping two batches of different products at the same time.
You've never worked with the last laptop factory before and you knew you wouldn't be able to perform independent QA. Yet you still decided to proceed.
Before you or anyone else mentions that you're selling your products "at a price", you've set the prices yourself. And still decided to proceed.
And then, when things predictably went wrong, you blamed pandemic, factory, shipping companies, lack of staff, heavy workloads and... customers for being impatient?

And now your plan is... what, to just step on the same set of rakes all over again and let your customers absorb all your risks?
And after all that you're the ones to talk about betrayed trust?