07-07-2020, 02:16 PM
My experience with support has been abysmal as well. After diagnosing a hardware issue with my unit (even going so far as to write a kernel patch to diagnose the fault and work around it) and presenting all the information to support, I was met with patronizing responses telling me it was user error and requests to send videos which they then proceeded to doubt.
After finally convincing them to replace my unit, they have now stated that they will not provide a shipping label! I already spent $33 on shipping when ordering the unit and now they want me to spend more to get service for a hardware fault. At this rate I'll end up spending 1/3 of the laptop's price on shipping alone.
After finally convincing them to replace my unit, they have now stated that they will not provide a shipping label! I already spent $33 on shipping when ordering the unit and now they want me to spend more to get service for a hardware fault. At this rate I'll end up spending 1/3 of the laptop's price on shipping alone.
