What to do if your PinePhone Pro does not boot

[winded22]

I've read through the wiki's and tried using the Manjaro-ARM-plasma-mobile-pinephonepro-factory-20220311.img to boot image from SD card and have had no success or consistent boot up. Now I seem to be no boot unless it's a black screen that I see no indication the phone is booted. Any chance Pine64 can swap this phone out for another that's test booted prior to shipping? New PinePhone Pro received last week. I have removed the SD and followed the RE button boot process several times and still black screen. Interesting my phone does not match the image in the Wiki https://wiki.pine64.org/wiki/PinePhone_Pro where it states the MIcroSD fits in the top slot. It really doesn't it slides right out. It does fit in the lower slot but in either location I have no boot activity whatsoever. Battery is fully charged.