When will my board ship?

[Oscar]

Oscar, if you look at all my other posts, you'll find 2 negative ones along the same lines (this was one of them).  Like many backers, I don't have what I paid for yet, but have been pretty patiently waiting for a few months now.

I don't have hate for people that bought after Kickstarter, in fact I think it's great that more people want in on this!  I'm not trying to have an elitist attitude about it (although re-reading my post, I see how it comes across).  I'm trying to point out that people who start an account and instantly start complaining their stuff is late by a few weeks aren't going to find much sympathy from those of us that were promised our stuff 4 months ago.  And when the attitude is "screw the people that helped get the company started, I'm more important", I threw the same attitude back and pointed out that us backers ARE actually important here because we helped get the company up and running.

As far as not having empathy, please go back and re-read the post by Er0l that I was responding to.  I basically copied his words, and swapped "Kickstarter" for "pre-orders".  Do you mean to tell me he is showing his empathy right from the start of his time on the forums?  Does he seem concerned with the future of the product and this community that will help it grow?  I would say no.  If he's wondering what is happening, he needs to ask in a decent manner, not come in with attitude.


Now that we have that done, I agree with you 100% as far as communication issues and lack of tracking info.  Pine could be doing much more to instill customer confidence, sending out more updates, ANY kind of communication.  Weekly updates would be great.  That has been mentioned so many times though, do I need to mention it again?  Besides, every time it is mentioned, and suggestions are made, we've seen nothing change.  I also agree that all orders are important, Kickstarter, pre-order, or store.  No sense upsetting the first adopters, as it makes it hard to move forward.

I do hope to see this community grow, and for this product to flourish.  I'm excited that people did pre-orders and are doing store orders, as it means the company can continue to grow and more development can occur.  I just hate seeing new people come onto the forum with the attitude that Er0l displayed.

In light of this post I have removed my downvote, perhaps I was too quick to respond to what I saw in your post without recognising it as being a mirror of ER0l's.

May I add that we are all in this together, we all want to see the project reach it full potential and we all want to have confidence that our investment will bare fruit.

I do agree that communication between pine and it's supporters has been less that perfect, I would add that although this seems such a small thing that it is in reality essential for continued confidence. Confidence is very much that which determines investment even when it is only sales.

Something as simple as a percentage of completed orders for KS, pre-sales, sales to date per week would be enough for people to see that things are moving in the correct direction. If you added information about any blockages to the flow then this would allow those effected to know that they haven't been forgotten

I live in the UK and here people are willing to queue for something so long as they can see that 
  a) People do not jump the queue.
  b) The line is moving with happy customers leaving the head of the queue with what everyone is waiting for.
  c) Any people effected by a blockage join a separate queue with priority once the blockage is cleared.

I know queuing isn't popular everywhere but the transparency of the system allows all to see that waiting patiently because you know roughly how long you will need to wait for your goodies is better than distracting the person servicing the queue, thus slowing the efficiency of the whole system for everyone.

For me transparency and knowing that the company I am dealing with honors its obligations is paramount, I am sure we would all be happy to wait our turn if we could only see what is happening to our peers in front of us.