Except for the Pine64's founder, TL Lim, nobody from the Pine64 "company" reads or replies to posts here.
If you haven't already try opening a support ticket: https://desk.zoho.com/portal/pine64/en/home
Or try an e-mail to sales
NB the "company" may or may not be still closed while Chinese New Year
If you haven't already try opening a support ticket: https://desk.zoho.com/portal/pine64/en/home
Or try an e-mail to sales
NB the "company" may or may not be still closed while Chinese New Year