order to Israel

[Akiva]

Hi Pine64!

my experience till now is very frustrating.
I backed the kickstarter project at Dec. 16th 2015 and pledged 31$ for the A64+ model with delivery.
at february 18th I got an email referring me to a backerit survey asking me to upgrade my pledge in which I payed for 5 units with wifi enclosures etc. a total of 174.92 USD.
at April 6th the shipment of the first unit was sent with no enclosure.
while I repeatedly sent emails to the support I never got a single reply.

I really tried to be patient and understanding till now, I sure understand you're under a lot of load but after so much time I feel I deserve at least an answer what's going on with my shipment.

thanks for replying.

--
Akiva

[pfeerick]

I really tried to be patient and understanding till now, I sure understand you're under a lot of load but after so much time I feel I deserve at least an answer what's going on with my shipment.

Try submitting a ticket on the support ticket system. I believe they have finally caught up with the backlog of requests, and are responding within 48 hours to most requests now. If you don't hear anything for say 4-5 days, trying sending TL Lim a PM to see what's going on. I can understand your frustration, as I'm still awaiting a pine64 2GB unit and ABS case, but they did get back to me and are sorting it out. 

Pete