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+---- Thread: order to Israel (/showthread.php?tid=2316)
order to Israel - Akiva - 10-04-2016
Hi Pine64!
my experience till now is very frustrating.
I backed the kickstarter project at Dec. 16th 2015 and pledged 31$ for the A64+ model with delivery.
at february 18th I got an email referring me to a backerit survey asking me to upgrade my pledge in which I payed for 5 units with wifi enclosures etc. a total of 174.92 USD.
at April 6th the shipment of the first unit was sent with no enclosure.
while I repeatedly sent emails to the support I never got a single reply.
I really tried to be patient and understanding till now, I sure understand you're under a lot of load but after so much time I feel I deserve at least an answer what's going on with my shipment.
thanks for replying.
--
Akiva
RE: order to Israel - pfeerick - 10-04-2016
(10-04-2016, 02:31 PM)Akiva Wrote: I really tried to be patient and understanding till now, I sure understand you're under a lot of load but after so much time I feel I deserve at least an answer what's going on with my shipment.
Try submitting a ticket on the support ticket system. I believe they have finally caught up with the backlog of requests, and are responding within 48 hours to most requests now. If you don't hear anything for say 4-5 days, trying sending TL Lim a PM to see what's going on. I can understand your frustration, as I'm still awaiting a pine64 2GB unit and ABS case, but they did get back to me and are sorting it out.
Pete