June 17th Order #8161320
#1
https://tools.usps.com/go/TrackConfirmAc...0958033474

I believe after several emails I've sent your sales email regarding the smallest details about this order, I've either been ignored or skipped over. I've been patient enough to wait 3 months, just to try to use your board. Either I expect the board, a refund, or I'm filing a claim with my credit card company.
#2
(10-18-2016, 08:32 PM)deathmarine Wrote: https://tools.usps.com/go/TrackConfirmAc...0958033474

I believe after several emails I've sent your sales email regarding the smallest details about this order, I've either been ignored or skipped over. I've been patient enough to wait 3 months, just to try to use your board. Either I expect the board, a refund, or I'm filing a claim with my credit card company.

Please try two things: 1) file a support ticket with the support site, and 2) send TL Lim a polite note explaining the problem and asking for an update &resolution.

The goal of the Pine Inc is to resolve all such issues;  if you've been overlooked we're sorry, and the support folks will work hard to resolve the issue.
marcushh777    Cool

please join us for a chat @  irc.pine64.xyz:6667   or ssl  irc.pine64.xyz:6697

( I regret that I am not able to respond to personal messages;  let's meet on irc! )
#3
(10-19-2016, 07:53 AM)MarkHaysHarris777 Wrote:
(10-18-2016, 08:32 PM)deathmarine Wrote: https://tools.usps.com/go/TrackConfirmAc...0958033474

I believe after several emails I've sent your sales email regarding the smallest details about this order, I've either been ignored or skipped over. I've been patient enough to wait 3 months, just to try to use your board. Either I expect the board, a refund, or I'm filing a claim with my credit card company.

Please try two things: 1) file a support ticket with the support site, and 2) send TL Lim a polite note explaining the problem and asking for an update &resolution.

The goal of the Pine Inc is to resolve all such issues;  if you've been overlooked we're sorry, and the support folks will work hard to resolve the issue.

Thanks Mark, however I finally received a reply via email. Regardless of the situation, some sort of infrastructure, CRM or inventory management must be in place to resolve this type of oversight. When multiple emails go unanswered things tend seem to get a little personal. I would of hoped to incorporate this board into my product and ordered en masse however it doesn't seems like turn around time is acceptable even if it is a lower cost solution.
#4
(10-19-2016, 11:33 AM)deathmarine Wrote:
(10-19-2016, 07:53 AM)MarkHaysHarris777 Wrote:
(10-18-2016, 08:32 PM)deathmarine Wrote: https://tools.usps.com/go/TrackConfirmAc...0958033474

I believe after several emails I've sent your sales email regarding the smallest details about this order, I've either been ignored or skipped over. I've been patient enough to wait 3 months, just to try to use your board. Either I expect the board, a refund, or I'm filing a claim with my credit card company.

Please try two things: 1) file a support ticket with the support site, and 2) send TL Lim a polite note explaining the problem and asking for an update &resolution.

The goal of the Pine Inc is to resolve all such issues;  if you've been overlooked we're sorry, and the support folks will work hard to resolve the issue.

Thanks Mark, however I finally received a reply via email. Regardless of the situation, some sort of infrastructure, CRM or inventory management must be in place to resolve this type of oversight. When multiple emails go unanswered things tend seem to get a little personal. I would of hoped to incorporate this board into my product and ordered en masse however it doesn't seems like turn around time is acceptable even if it is a lower cost solution.
Thanks on the suggestion, we are consolidating into a supporting ticket system at http://support.pine64.org.


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