Blacklisted by Pine64 after 2 years and $3,941.81
#1
Blacklisted by Pine64 after 2 years and $3,941.81 
I will do whatever I can to warn others to STAY AWAY from this company!
And they still have $417.80 of my MONEY!


This is a list of my transactions with Pine64 since November of 2020.  I have spent ALMOST $4,000 ($3,941.81) with Pine64!

[Order #156163] (November 7, 2020)
PINEPHONE - "Community Edition: Manjaro with Convergence Package" Limited Edition Linux SmartPhone 1 $199.99
Total: $224.99

[Order #157330] (November 17, 2020)
PINETAB - 10.1" Linux tablet with detached backlit keyboard 1 $119.98
Total: $149.98

[Order #158006] (November 22, 2020)
PINEBOOK/PINEPHONE/PINETAB SERIAL CONSOLE 1 $6.99
PINEPHONE TEMPERED GLASS SCREEN PROTECTOR 1 $4.99
PINEPHONE SOFT TPU PROTECTIVE CASE - "REDUCE DIGITAL GAP" DONATION PROGRAM 1 $9.99
PINEPHONE HARD PROTECTIVE CASE 1 $9.99
PINEPHONE BACK COVER 1 $4.99
LITHIUM BATTERY CASING 1 $9.00
16GB eMMC Module 3 $47.85
SERIAL CONSOLE "Woodpecker" Edition 1 $1.99
ROCK64 USB 3.0 Dual Band 1200Mbps WIFI 802.11A/B/G/N/AC (RTL8812AU) Adapter 1 $21.99
Subtotal: $117.78
Total: $139.78

[Order #162191] (December 19, 2020)
PINEPHONE BATTERY CHARGER 1 $4.99
USB Adapter for eMMC Module 1 $4.99
1 METER LENGTH USB TO TYPE H BARREL POWER CABLE 1 $3.99
2 METERS LENGTH USB TO TYPE H BARREL POWER CABLE 1 $5.49
ROCKPro64 2GB Single Board Computer 1 $59.99
ROCKPro64 1x1 Dual Band WIFI 802.11AC/BLUETOOTH 5.0 MODULE 1 $14.99
ROCKPro64 PREMIUM ALUMINUM CASING 1 $14.99
ROCK64-1GB Single Board Computer 1 $24.95
PINE64 ABS ENCLOSURE 1 $7.99
PineCube Single Cube Computer Dev Kit 1 $29.99
Subtotal: $172.36
Total: $194.36

[Order #166120] (January 9, 2021)
Free Pinenut - 01S Module Promotion, limit one per order 1 $0.00
Pinenut - Model:01S Wifi/BLE5 Module 1 $1.99
CLUSTERBOARD with 7 SOPine compute module slots 1 $99.99
SOPINE A64 COMPUTE MODULE 2 $58.00
PINECIL – Smart Mini Portable Soldering Iron 1 $24.99
PINECIL Portable Mini Stand 1 $1.99
PINECIL Soldering Tip Set (Fine) 1 $24.99
PINECIL Replacement Shell - Red Color 1 $5.99
PINECIL Replacement Shell - Black Color 1 $5.99
PINECIL Break Out Board 1 $3.99
Pinenut - Model:12S Wifi/BLE5 Stamp 1 $1.99
Subtotal: $229.91
Total: $251.91

[Order #168666] (January 22, 2021)
PinePower - 120W Desktop Power Supply - EU version 1 $34.99
PineTime SmartWatch Dev Kit 1 $24.99
PineTime Pogopin Jig 1 $5.99
64GB eMMC Module 1 $34.95
USB TYPE-C TO USB TYPE-C POWER CHARGING CABLE - 1.5 meter length 1 $3.49
USB TYPE-C TO USB TYPE-C POWER CHARGING CABLE - 1 meter length 1 $2.99
CLUSTERBOARD US POWER SUPPLY 1 $15.99
PinePower - 65W GaN 2C1A Charger with international plugs 1 $24.99
ROCKPro64 2GB Single Board Computer 1 $59.99
ROCKPro64 PCI-e X4 to M.2/NGFF NVMe SSD Interface Card 1 $5.99
ROCKPro64 30mm Tall Profile Heatsink 1 $3.79
Subtotal: $218.15
Total: $240.15

[Order #173086] (March 9, 2021)
PinePower - 120W Desktop Power Supply - US version 1 $34.99
PINECIL – Smart Mini Portable Soldering Iron 1 $24.99
SOPINE "MODEL A" BASEBOARD 1 $14.99
Subtotal: $74.97
Total: $96.97


[Order #177817] (March 30, 2021)
14″ PINEBOOK Pro LINUX LAPTOP (ANSI, US Keyboard) 1 $219.99
Total: $252.99


[Order #189524] (June 8, 2021)
SOEDGE AI NEURAL MODULE 10 $349.90
ROCKPro64 2GB Single Board Computer 1 $59.99
PINE A64 STEREO AUDIO DAC POT BOARD 1 $14.99
ROCKPro64 1x1 Dual Band WIFI 802.11AC/BLUETOOTH 5.0 MODULE 2 $29.98
PINE A64 WIFI 802.11BGN/BLUETOOTH 4.0 MODULE 2 $19.98
ROCK64 PREMIUM ALUMINUM CASING 1 $12.99
ROCK64-2GB Single Board Computer 1 $34.95
SOEDGE "MODEL A" BASEBOARD 1 $19.99
32GB eMMC Module 2 $49.90
Subtotal: $592.67
Total: $614.67


[Order #189525] (June 8, 2021)
PINEPHONE – Beta Edition Linux SmartPhone 1 $149.99
Total: $174.99


[Order #190544] (June 16, 2021)
SOEDGE AI NEURAL MODULE 6 $209.94
SOPINE A64 COMPUTE MODULE 2 $65.98
PINE A64-LTS Single Board Computer 1 $32.00
ROCKPro64 20mm Mid Profile Heatsink 1 $3.29
PINE A64 USB SERIAL CONSOLE/PROGRAMMER 2 $19.98
1 METER LENGTH USB TO TYPE H BARREL POWER CABLE 4 $15.96
5V 2.4A POE SPLITTER with 3.5mm OD/1.35mm ID Barrel DC jack 3 $29.97
QUARTZ64 Model-A 4GB Single Board Computer 1 $59.99
RTC BACKUP BATTERY HOLDER - CR-2032 4 $15.96
PINEBOOK Pro M.2/NGFF NVMe SSD Interface Adapter 1 $6.99
PINE A64+ 1GB Single Board Computer 1 $21.00
PINE A64 5 MEGAPIXEL CAMERA MODULE 1 $12.99
ROCK64 / PINE A64 / PINE H64 Heatsink 16 $8.00
5V 2.4A POE SPLITTER with microUSB connector 2 $19.98
Subtotal: $522.03
Total: $544.03


[Order #190916] (June 20, 2021)
PinePower - 65W GaN 2C1A Charger with international plugs 1 $24.99
PinePower - 120W Desktop Power Supply - US version 1 $35.99
PINECIL Preheater Hammerhead Tip 1 $24.99
PINEPHONE FLEX BREAK-OUT BOARD 2 $2.00
PINEPHONE 3GB/32GB MAINBOARD 1 $104.95
PINEBOOK Pro USB-C Docking Deck 1 $49.99
1 METER LENGTH USB TO TYPE H BARREL POWER CABLE 3 $11.97
QUARTZ64 Model-A 8GB Single Board Computer 1 $79.99
PINE A64 USB SERIAL CONSOLE/PROGRAMMER 1 $9.99
PUSH BUTTON - ON / OFF SWITCH 10 $5.00
ROCK64 PREMIUM AV and RCA (COMPOSITE VIDEO AUDIO) CABLE 1 $2.99
LITHIUM BATTERY CASING 1 $9.00
ROCKPro64 13 MEGAPIXEL CAMERA MODULE - m12 Mount Lens model 1 $21.99
PINE A64 5 MEGAPIXEL CAMERA MODULE 2 $25.98
PineCube Single Cube Computer Dev Kit 1 $29.99
Subtotal: $439.81
Total: $451.80


[Order #193485] (July 14, 2021)
PINECIL – Smart Mini Portable Soldering Iron 1 $24.99
PinePower - 65W GaN 2C1A Charger with international plugs 1 $24.99
Pinenut - Model:01S Wifi/BLE5 Module 10 $19.90
USB JTAG Adapter 1 $9.99
PINECIL Replacement Tip Contacts 4 $4.00
USB TYPE-C TO USB TYPE-C SILICONE POWER CHARGING CABLE - 1.5 meter length 1 $3.99
Pinenut - 01S USB Programmer 1 $1.99
PineTime SmartWatch (sealed) 1 $26.99
ROCKPro64 10mm Low Profile Heatsink with Fan 1 $5.29
ROCK64 / PINE A64 / PINE H64 Heatsink 10 $5.00
RTC BACKUP BATTERY HOLDER - CR-2032 4 $15.96
SERIAL CONSOLE "Woodpecker" Edition 1 $1.99
5V 2.4A POE SPLITTER with microUSB connector 2 $19.98
Subtotal: $165.06
Total: $187.06


[Order #243758] (June 27, 2022)
SERIAL CONSOLE "Woodpecker" Edition 10 $19.90
PineDio USB LoRa Adapter 3 $44.97
PINEBOOK(Pro) / PINEPHONE / PINETAB SERIAL CONSOLE 1 $6.99
USB TYPE A MALE TO TYPE A MALE CABLE (1 METER) 2 $5.98
PINEPHONE & PINEPHONE PRO PINEDIO LORA ADD-ON CASE 1 $19.99
PINEPHONE & PINEPHONE PRO KEYBOARD 1 $49.99
Subtotal: $147.82
Total: $159.81


[Order #245081] (July 8, 2022)
14″ PINEBOOK Pro LINUX LAPTOP (ANSI, US Keyboard) [Schedule to ship in late July/early August] 1 $219.99
Total: $257.99


Total of all orders:  $3,941.81
  Reply
#2
Quote:Blacklisted by Pine64 after 2 years and $3,941.81
I will do whatever I can to warn others to STAY AWAY from this company!

You have not explained why you believe you were blacklisted? How long ago and for what reason?

Quote:And they still have $417.80 of my MONEY!

You should be paid what you are owed. The only situation I can imagine where that is not the case is where you have ordered a device that is build-to-order.
  Reply
#3
(07-22-2022, 12:52 AM)barray Wrote:
Quote:Blacklisted by Pine64 after 2 years and $3,941.81
I will do whatever I can to warn others to STAY AWAY from this company!

You have not explained why you believe you were blacklisted? How long ago and for what reason?

Quote:And they still have $417.80 of my MONEY!

You should be paid what you are owed. The only situation I can imagine where that is not the case is where you have ordered a device that is build-to-order.
Hello Barray,

Yes you are correct, I should have included more information.

So from the list of orders above, the last 2 (bottom of list) orders,
[Order #243758] (June 27, 2022) and [Order #245081] (July 8, 2022).

Order 243758 was shipped on 06/29/2022.  According to the tracking
information:
2022-07-10 23:22 The plane entered the port
2022-07-10 11:39 Airline departure
2022-07-04 19:42 Guangzhou City, has been handed over to the carrier for transportation

So after landing in the US at 2022-07-10 23:22, the package goes missing.
I sent a total of 4 emails over 4 days inquiring what was next, and as everyone else has
noted, absolutely NO response.   It wasn't until I noted I would have to contact my
bank and have the transaction rolled back that suddenly Pine64 was willing to respond.
I was told I would have to wait 10 weeks to file a claim.  Given one can ONLY roll back
a transaction within 60 days (8 weeks), this is an unacceptable solution, and in stating this
the response from Pine64 was to send an update to me showing I have been blacklisted.

I have now filed with my bank (Boeing Employees Credit Union & MasterCard Fraud Department),
as well as the Better Business Bureau, and next will be the Washington State Attorney Generals office.

By Blacklisting your customers accounts you are effectively indicating you will no longer honor warranty
and/or returns of defective product.  This means Pine64 needs to refund me for all product not
yet delivered to my home, regardless of whether the package shows up at some later date.

This is why you don't blacklist your customers while you still owe them money, inthat this is
basically theft, and needs to be resolved.
  Reply
#4
(07-22-2022, 07:16 AM)whatever Wrote:
(07-22-2022, 12:52 AM)barray Wrote:
Quote:Blacklisted by Pine64 after 2 years and $3,941.81
I will do whatever I can to warn others to STAY AWAY from this company!

You have not explained why you believe you were blacklisted? How long ago and for what reason?

Quote:And they still have $417.80 of my MONEY!

You should be paid what you are owed. The only situation I can imagine where that is not the case is where you have ordered a device that is build-to-order.
Hello Barray,

Yes you are correct, I should have included more information.

So from the list of orders above, the last 2 (bottom of list) orders,
[Order #243758] (June 27, 2022) and [Order #245081] (July 8, 2022).

Order 243758 was shipped on 06/29/2022.  According to the tracking
information:
2022-07-10 23:22 The plane entered the port
2022-07-10 11:39 Airline departure
2022-07-04 19:42 Guangzhou City, has been handed over to the carrier for transportation

So after landing in the US at 2022-07-10 23:22, the package goes missing.
I sent a total of 4 emails over 4 days inquiring what was next, and as everyone else has
noted, absolutely NO response.   It wasn't until I noted I would have to contact my
bank and have the transaction rolled back that suddenly Pine64 was willing to respond.
I was told I would have to wait 10 weeks to file a claim.  Given one can ONLY roll back
a transaction within 60 days (8 weeks), this is an unacceptable solution, and in stating this
the response from Pine64 was to send an update to me showing I have been blacklisted.

I have now filed with my bank (Boeing Employees Credit Union & MasterCard Fraud Department),
as well as the Better Business Bureau, and next will be the Washington State Attorney Generals office.

By Blacklisting your customers accounts you are effectively indicating you will no longer honor warranty
and/or returns of defective product.  This means Pine64 needs to refund me for all product not
yet delivered to my home, regardless of whether the package shows up at some later date.

This is why you don't blacklist your customers while you still owe them money, inthat this is
basically theft, and needs to be resolved.

Sorry Should have noted I was blacklisted yesterday (07/21/2021), 23 days after order was shipped and 11 days since the
last tracking update..

https://t.17track.net/en#nums=LV526234165CN

Number: LV526234165CN
Package status: In transit
Country: China -> United States
Destination:
2022-06-30 09:36 Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.
2022-06-30 09:36 CHINA, GUANGZHOU EMS, Processed Through Facility
2022-06-29 22:10 CHINA, GUANGZHOU, Processed Through Facility
2022-06-29 19:46 CHINA, Acceptance
Origin:
2022-07-10 23:22 The plane entered the port
2022-07-10 11:39 Airline departure
2022-07-04 19:42 Guangzhou City, has been handed over to the carrier for transportation
2022-07-04 17:39 Airlines receive
2022-06-30 15:39 Guangzhou, Depart from 【Guangzhou International Mail Processing Center】,Next stop【Guangzhou International Mail Exchange】
2022-06-30 15:39 Guangzhou, Arriving at 【Guangzhou International Mail Processing Center】
2022-06-30 09:36 Guangzhou City, [Guangzhou International Mail Processing Center] has been exported directly sealed
2022-06-29 20:42 Guangzhou City, Leave 【Provincial International Huadiwan Sales Department】,Next Stop【Guangzhou International】
2022-06-29 19:46 Guangzhou City, [Provincial International Huadiwan Sales Department] has been received and mailed, pitcher: Miao Xueyun ZH1, Tel: 17724217935
======================================
Powered by www.17track.net
  Reply
#5
I'm new here, but did pine64 do this because they thought you were a reseller? Sorry about that. Hopefully pine64 will resolve this issue.
  Reply
#6
(07-22-2022, 11:35 AM)computerc Wrote: I'm new here, but did pine64 do this because they thought you were a reseller? Sorry about that. Hopefully pine64 will resolve this issue.

When a package from Pine64 does not arrive at the destination, unfortunately Pine64 have gained a reputation of not responding to customers who ask where their package has gone. A normal business would ask the customer either to allow more time for delivery, or figure things out with the courier if there was one, or expedite a replacement shipment. They could at least check the correct address was given. None of that is normal, instead the approach of not being any help at all is typical and it tends to alienate customers, quite rightly, in to getting a refund through Paypal or their bank. For having this type of audacity Pine64 blacklist their customer.

No, not because of suspicion of being a reseller. Just bad business practices.

The complainant above has been a very good Pine64 customer and now Pine64 have literally killed another golden goose that will lay no more eggs for them.
  Reply
#7
Hi @"whatever", please give the package a few more days to arrive, shipping times of even one or two months are not too unusual for slow shipping, as well as no movement in the tracker for 10 days. If you need stuff urgently I would recommend ordering with courier shipping, where it typically takes less than a week to arrive to your doorstep. There is no blacklisting and you're not blacklisted, though I've heard of recent issues with the mail structure. Please do not worry about your money, if the package actually doesn't arrive then as far as I know Pine will refund the payment, the shipping is insured for that reason. Please update us early August.
  Reply
#8
@"whatever" Thanks for the additional information. Perhaps Lukasz would be able to take a look at this case.

Quote:So after landing in the US at 2022-07-10 23:22, the package goes missing.
I sent a total of 4 emails over 4 days inquiring what was next, and as everyone else has
noted, absolutely NO response. It wasn't until I noted I would have to contact my
bank and have the transaction rolled back that suddenly Pine64 was willing to respond.
I was told I would have to wait 10 weeks to file a claim. Given one can ONLY roll back
a transaction within 60 days (8 weeks), this is an unacceptable solution, and in stating this
the response from Pine64 was to send an update to me showing I have been blacklisted.

As others here comment, shipping can take a really long time from China during these days. It's entirely possible your parcel still arrives.

As @fxc comments, I would allow for more time. Although Pine64 does not have a good customer service reputation (hence the existence of their slightly more expensive stores who do this service), I do not know them to be scammers.

Quote:Sorry Should have noted I was blacklisted yesterday (07/21/2021), 23 days after order was shipped and 11 days since the
last tracking update..

Who blacklisted you and for what reason? Were you rude to their staff? Or were you blacklisted after cancelling your order whilst it is in transit?
  Reply


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