Shipping update
#21
(09-25-2016, 08:44 PM)dkryder Wrote:
(09-25-2016, 06:43 PM)tllim Wrote:
(09-22-2016, 05:52 AM)dkryder Wrote: tllim,
i placed an order shortly after the new website/store went online which i assume had a new order system set up internally since my receipt was not including a confirmation of paypal payment, rather, notice of being on hold til the payment could be confirmed. the order was #1446.  since as usual with paypal the money was transferred at time of order/purchase, i was expecting at most 3 days hold. however i have heard nothing. how long of a hold period are you requiring before payment is confirmed? thanks.

We are currently check to new online system and also get few complain on the hold situation. We already call up Paypal to check on this concern.

tllim, i cancelled the order this morning via letter to sales email & opening ticket to confirm cancel since there has been too many issues with sales email getting no response. you can help by refunding my paypal payment. thanks. i'll try again in a month or so, maybe you will have things sorted out by then.
noted.
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#22
I've got the same issue. I received an order confirmation with status on hold.
I payed with paypal so the money was sent immediatly.

I wrote a mail to [email protected], but no answer.
It would only be fair if you'd put a nottification on your website when you have known issues with a payment or delivery service.

So please get in contact with your customers and update on the current status.

In my case, this is the last status I received:
"Your order is on-hold until we confirm payment has been received. Your order details are shown below for your reference:

Order #1498"

regards
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#23
I just got an automated email yesterday saying my order is shipping today. I placed the order on September 19th. So I guess, you should also expect them to hold the order for 10 days even though Paypal funding shouldn't take more than 2-3.
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#24
I received that mail too. Unfortunately the shipment provider is not listed and the tracking link isn't even a link. So it seems there are still some issues left.
I hope my order will arive soon.
  Reply
#25
(09-28-2016, 03:19 PM)Qiotl Wrote: I received that mail too. Unfortunately the shipment provider is not listed and the tracking link isn't even a link. So it seems there are still some issues left.
I hope my order will arive soon.

The links didn't work in mine either but I just copied the number into Google and it brought up USPS. (I'm in the US - I think aftership.com may work if you're outside the US).
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